Spotify took money from my card, but i'm not the owner of the account!

[Psychonoya]

 So, i have an Italian Visa card, and seems that someone is paying the Premium with my card. What should i do? Already contacted the Poste italiane, and they told me to talk with the Application Support.

[Billy-J]

Hey @Psychonoya, and welcome to the community.

Hope you’re doing great!

To confirm, you’re saying that someone is paying for Premium on your account, or someone else’s account?

Keep me posted 🙂

[Psychonoya]

I'm paying the Premium for someone else, sorry if i didn't told you in the right way, I was tired!

[Focusvity]

Hey 8o-yqojl4_r69,

It’s never good to be in that position. May I ask you if anyone got any access to your card? Family members, friends?

Hopefully I can help you solve this issue.

Nathan 

[Billy-J]

@Psychonoya,

Thanks for the response.

In this case, please make sure that you didn't let any friends or family members use the card. If you are unsure which account is being charged for Premium, you can check out this guide on finding your accounts.

If you are concerned that your card is being charged for Premium without your allowance, I'd recommend reaching out to your bank institution to see what the next steps are with them.

I hope this helps. If you need help with anything else, just let me know 🙂