Still being charged for account I cannot log into

[Adozier888]

I am still being charged $9.99 and I'm not able to log into my account! 2 weeks ago it kicked me out, I try to log in and it says wrong password. I try to enter in my email to change my password, but it says email not associated with account; then I try to enter in my user name and send an email to change password through this (in case I'm using wrong email) and it says it sends one to my email, but I never get one. I only have 2 email accounts. I said whatever and opened a new account, but I just got charged for the account I cannot log into! Please help!

[SergioDavid]

Hi @Adozier888, welcome to the Spotify Community!

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to see if they can find the account.

Let us know how it goes and if you have any other questions.