Subcription cancelled once gcash got unlinked to my account

[aiyuinna05]

Plan

Premium

Philippines

Device

Samsung A52S

Operating System

Android

My Question or Issue

I just purchased a premium subscription on Oct 11, 2022 and today I got a notification my gcash got unlinked from my account. And my premium account is also gone. Can I get back my subscription?

[Dian]

Hey @aiyuinna05,

Thanks for posting in the Community.

We think it'd be best to contact our customer support team directly as they have the tools to check what's going on with the payments for your subscription.

In the meantime check your receipts page to find out if the last payment was indeed successful.

Here is how to get in touch with our accounts team. 

Hope this helps,

Cheers!