Taking 13.43

[jensoliverholm]

Hello Spotify.

I have received an email from you saying that you have taken 13.43 euros from my account or 100DDK. I had unsubscribed my subscription in mid February, but it has taken anyway. Is it possible to get that money back?

[Billy-J]

Hey @jensoliverholm,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’ve been charged even after you’ve canceled. 

In this case, I would follow these steps:

1. Log in to your account page. 
2. Click Subscription in the menu on the left. 

• If the subscription page shows you're on Spotify Free, the account is not being charged. Any charges are likely from another account that's active on Premium. Check for other accounts. 
• If the subscription page shows you're on Spotify Premium, try the cancel process again and ensure you reach the final confirmation screen.
• If the subscription page shows you have Premium provided by a partner company (e.g. your broadband/mobile provider or iTunes), you may need to contact that company to cancel. 

Hope this helps 😊