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There was two payments taken from my account this month

There was two payments taken from my account this month

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
2 Replies

Hey @odonnellcal, thanks for reaching out to the Community!

Here to help!
Let's gather some more information to get this resolved 🙂

 

Can you check your receipts page here, and let me know if you see two charges, or if the two charges are on the same date? 

 

Also, check-in with your bank, and check your bank statements to make sure if the charge is pending. If it is pending, then that charge is an authorization charge, and the funds will return back to you shortly. If both charges show posted, but not on the same date, check to see if you have any other Spotify accounts using this guide. Additionally, make sure that you didn't let anyone use your card to pay for their Spotify subscription. 

 

Looking forward to your reply!

Billy-JSpotify Star
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Hi

There were 2 payments made on the 11th May and the previous month one
payment on the 7th April if that's any help to you
God bless

Calbhach

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