Trouble with Duo after failed payment

[Turc182]

My Question or Issue

I originally had Premium duo. My payment method was my old debit card which has changed numbers. I went to update my payment information to my new card, and paid for premium, but it reverted to premium individual. When I try to change to duo it wants me to invite a new user and won't let me add my dad back to it. How do I get my dad's account to work with Duo again?

[Ivelina]

Hi there @Turc182,

Thanks for posting this thread in the Community!

Since you mentioned that you subscribed to Individual Premium by mistake, would you mind making sure that you've now successfully changed your subscription to Duo? Just log in to the Account Overview page > Subscription > Manage your subscription. 

If you've successfully changed back to Duo, then you should be able to add an address for the plan and then send an invitation to your dad. For additional help, you can even check out this article.

Should you see any error messages or having difficulties, let us know and we'll see what we can suggest.

Keep us posted 🙂

[Turc182]

I did that. It tries to make my dad set up a whole new account. It won't let him use the one he has set up

[Susan_GP]

Hi @Turc182,

Thanks for your reply.

To begin with, we recommend double checking that your Premium Duo is already active. You can do it by going to your Account Overview page > Manage your subscription. The first thing you'll see there is your current plan. If it doesn't say Premium Duo, then follow these steps to update your subscription: 

1. Go to your account page.
2. Under Manage your plan, click Change plan.
3. Choose a plan.

Once you've checked that, try sending your dad a new invite from this link. Let us know if he's having trouble logging into his account, or if he gets and error message, send us a screenshot. We'll check it out.

Cheers!

[Mahiby]

My Duo plan is automatically debited, but I had problems with my bank account, resulting in a delay in the payment of my plan. Now that I have resolved the problem, I cannot pay or obtain use of my Spotify account. I need help please.