Unable to subscribe to Spotify Premium Family

[tzu_yu]

Plan

Free

Country

Malaysia

Device

Samsung Galaxy S10+, Macbook Pro

Operating System

(iOS 10, Android Oreo)

My Question or Issue

I am not able to subscribe to Premium Family plan. I tried subscribing by card. Please see attached the error message. It says I am not eligible for the plan. Kindly advise.

[Luan]

Hey, @tzu_yu 
Welcome to Spotify Community and thanks for reaching out here!

As a first step, could you try to subscribe to the family plan using an incognito tab of your browser, please? You can also try to subscribe to it using another device. 

More information about Spotify for Family here. 

Let me know how it works...

Kind Regards,

Luan

[tzu_yu]

@Luan thank you for the reply. I tried the way you suggested. Same error message popped up. Is there another way?

[Alex]

Hi @tzu_yu,

Thanks for the reply.

Can you try to subscribe from this link?

Let us know if that worked

[tzu_yu]

Hi @Alex,

Appreciate the response.
The link works. However, it's for Premium Duo not Premium Family plan. I don't have problem subscribing to Premium Individual or Duo. The Family one is not working for me.

Thoughts?

Cheers.

[Elena · Accepted solution]

Hey @tzu_yu,

Thanks for getting back to us and sorry for the confusion.

Could you give this link a try? That should allow you to subscribe for Premium Family.

Keep us in the loop here!

[tzu_yu]

Hi @elena!
Thank you for the solution. It works! I've subscribed to it via the link shared. Thank you so much! You're amazing! (: