Unassigned or wrongly assigned premium subscription ?

[user-removed]

Hi, 

I just bought premium subscription from the promo offer for 3 months. Payment went through, got email confirmation but when I login to spotify I still see my account is just free and the premium now costs full price to buy - I lost the option to buy the 0.99e one.

Plan

Free/Premium

Country

 Slovakia

Device

iPhone SE, MacBook Pro

Operating System

iOS, OS X

My Question or Issue

I clicked the promo premium offer from email, proceeded to complete the payment but am still not getting premium. Spotify receipt for premium states the order ID, payment method etc. but "username" field is blank. I assume the payment didn't get connected to my account I use. Could anyone please look at this and assign the subscription I paid for to my account? 

Thankls

[Billy-J · Accepted solution]

Hey @user-removed, and welcome to the community.

Hope you're doing great! 

I'll be happy to help. First up, could you try following these steps here since you've paid but aren't getting Premium?

Let me know how you get on 🙂 

[foxyzv666]

Hi,

thanks for the answer, standard procedures didn't help.

I contacted the customer support via chat in the end. We found out it gave premium to different account - moved it to my regular one, deleted the new one and problem solved.

That's why I'm writing from another nick

[Billy-J]

Hey, again @foxyzv666.

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day 🙂