WITH ROGERS WIRELESS KICKED OFF PREMIUM

[Ebobeee]

Hello all,

I have been paying for Spotify Premium through my cell phone account with Rogers Wireless. For some reason yesterday I got kicked off premium and went to the Free Spotify. I want to be back on Spotify Premium without putting in my payment information because it is already paid for. I have tried logging in and out and reinstalling, and nothing is working. Rogers is unable to help as well because it says to contact Spotify. Please help. Thanks 🙂

[MonicaM_Bogota]

Hi, @Ebobeee!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.