We cannot pay anymore

[sametgungoren]

Hi Team!

I cannot pay anymore and I tried many things let me explain;

• Tried with different debit, credit cards
• Tried in different browsers and with incognito mode
• Contacted with my Bank customer help and they said it's not about us
• My country setting is also correct (Turkey)

Please help us, your many users cannot pay for a while and there is no solution about is yet.

Thanks.

[arhino2]

Having thesame problem, please help! 

[Peter · Accepted solution]

Hey @sametgungoren and @arhino2,

Thanks for reaching out to us about this.

Are you trying to pay through your Telco/Boku, or are you paying directly by card?

In any case, we are aware of a payment issue which is affecting users in Turkey, so this might be the reason why. We have reported it to our tech team, who are currently working on a fix. Hopefully it shouldn't be long before it's fixed!

Looking forward to hearing back from you!

[sametgungoren]

Thanks for reply @Peter. We tried with other account and it worked.

See ya.