When I updated the Spotify App, premium stopped working

[angelmae]

I updated the app last tuesday i think, and then the other day, I was surprised that I've lost my downloaded songs and cant play it offline. When I checked my account it's on free subscription. I subscribed to premium via visa card last april 2017. Can you all me with this?

[MonicaM_Bogota]

Hi, @angelmae!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Keep us on the loop.