While trying renew premium subscription error state the my Card details are not registered

[bijju]

Plan

Free/Premium

Country

India

Device

(Mi)

Operating System

( Android Marshmello)

My Question or Issue

Hi ,

I have purchased premium subscription in the month of Sept-2019.However while whiel trying to renew the subscription again for the current month its getting failed stating that Card details are not registered where as amount is getting deducted from my account.  i tried twice .

Could anyone please help ?

Will the deducted amount will get refunded ?

Thanks

Bijju

[Luan]

Hey, @bijju 
Welcome to Spotify Community and thanks for reaching out here!

Just to confirm, open a new tab on incognito mode and access your account page and check if your account is set for the Premium for the month of October. If it isn't, I recommend that you try to resubscribe again in the incognito mode.

About the refunds, I suggest that you take a look at this article to get more information about how this works. 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

[bijju]

Thanks for the input.
However could you please let me know how do i resubscribe through
incognito mode.
Do you have step by step process to do that.

Thanks
Bijju

[Luan]

Sure! What I mean is that you can open your Spotify account page with the incognito mode of your browser. You can take a look at this article from WikiHow to get info about it.

When you get the incognito mode, follow these instructions:

1. Log in to your account page.
2. Click Subscription in the menu on the left.
3. Click GET PREMIUM.
4. Enter your payment details and click START MY SPOTIFY PREMIUM.

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

[isabelcvasquez]

In my case I have cancelled the card that was registered and now I am trying to change for other credit cards but Soptify says this is not possible. I can´t change the payment method. I have 4 other credit cards and any of them works 😞

[Luan]

Hey, @isabelcvasquez 
Welcome to Spotify Community and thanks for reaching out here!

Have you already tried to do it using another device or through the incognito mode of your browser?

Let me know if it works in your case...

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

[Demian17g]

Hi, I hope it helps you.
1.-Go to your Spotify application.
2.-Configuration, I selected the support option.
3.-A web page will open.
4.-Enter your spotify account.
5.-Under your information, your subscription appears and the option to update your payment method.

I hope it helps you, regards.

[Petya]

Hey @isabelcvasquez,

Thanks for reaching out! 

If you still need help with subscribing for Premium, check out this article.  If it doesn't help, let us know what error message you're receiving. You can also send us a screenshot. 

We're here for you 🙂