Why am I still being charged regular price when I'm on a student plan?

[#1]

I've been on a student plan for a while now but I'm still being charged the regular price

[Billy-J]

Hey there! I am happy to help. 

You may need to renew your student discount, as it is only valid for 12 months. You can renew every year (up to 4 years). If you have exceeded that limit, you are no longer eligible for the discount. To renew the student discount, you can follow these steps. 

Let me know how this goes!