Won't let me get premium

[Smeyer339]

I just recently got a greendot reloadable prepaid card. I still have the temporary one and not the full card yet seeing as i just got it last night. However there is money on the card but everytime I try and purchase premium it says payment failed. Someone please help me. 

[Luke]

Hey @Smeyer339,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at the Spotify Answers board.

Hope this helps!