Your payment method and country don't match.

[karghoff]

Plan

Free

Country

Ukraine

Device

PC

Operating System

Windows 10

My Question or Issue

Hi,

I'm not being able to start a free trial period.

After entering a required payment details I am getting an error "Your payment method and country don't match".

I've tried to use incognito mode, clear cache manually and tried another payment method - same error happened.

I have a Ukraine in my profile and both of my payment methods registered and recognized as Ukraine located.

I'm using the same card as for Discord monthly payments and have performed successful payment for another purchase 2 days ago.

[karghoff · Accepted solution]

It didn’t work for two hours yesterday while I was trying different payment methods and looking for a similar problem.
I used the same payment method today and everything went well.
I don't see a possible difference that could make a change and am wondering if the same problem might occur in the future.

[sharathlpoojary14]

Even I'm having same trouble. I can't proceed with the payment.

[Alex]

Hey @sharathlpoojary14,

Thanks for reaching out about this!

I'd like to help out. Can you tell me exactly what's going wrong and if you're receiving any error messages.

Looking forward to your reply.

[djtomex]

Hi Having a similar issue with payment, method

"Your payment method and country don't match."

I use a service provider called revolut for online payment. tried incognito, different browsers, different machines. My payment provider is revolut a registered banking service provider in Lithuania. My spotify account is registered in Romania. What could be the issue?

[Dian]

Hey @djtomex,

Thanks for posting in the Community.

If you're in Romania, you'll have to use a payment method issued in Romania. Internationally issued payment methods not registered in your country won't work.

Hope this clears things a bit,

Cheers!

[31kxtqicofrlbpv7mafd]

Hard to believe Spotify has this unwanted boring issue with MasterCard payment. I am buying other things s from many online servicers without weird country don't match issue. This is useless check.

[BORISVOLOx]

You shoud go account page and turn on a lithuania vpn and chage your location to lithuania. I am not compleatly sure if it will work (da poti incerca o romineasca)

[candice92]

Yeah. Same thing happened to me. I used my card to pay and succeed the whole past year. I canceled my plan and tried to re-subscribe for it and then the issue comes out. The customer service knows nothing about it just saying the card is not in the US which is ridiculous.