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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15187 Views
  • 27 replies
  • 3 likes
  • 15187 Views
  • 27 replies
  • 3 likes

Solved!! Switch from Premium Duo to Individual

PlanPremiumCountryIndiaDevice(OnePlus Nord)Operating System(Android 14) My Question or IssueI renewed my Premium Duo plan early this year and no longer require the same and would like to switch to Premium Individual plan. I have notified my partner a...

  • Casual Listener
  •   Plan Premium Country India Device (OnePlus Nord) Operating System (Android 14)   My Question or Issue I renewed my Premium Duo plan early this year and no longer require the sa...
  • Maxim
  • Spotify Star
  • 478 Views
  • 7 replies
  • 0 likes
  • 478 Views
  • 7 replies
  • 0 likes

How long does it take to show the premium duo in an added account

I got premium duo and I just added my partner, it doesn’t show in his account like is premium so idk if it’s activated now or not

  • Visitor
  • I got premium duo and I just added my partner, it doesn’t show in his account like is premium so idk if it’s activated now or not
  • Maxim
  • Spotify Star
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution pay euro

How can I pay in euro when my bank lives in switzerland?

  • Music Fan
  • How can I pay in euro when my bank lives in switzerland?
  • Joan
  • Moderator
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

I'm dutch

PlanPremiumCountrySwitzerlandDeviceToiletOperating SystemToilet v2.3 My Question or IssueWhen I sign up for premium I have to pay EUR 14.67 per month. Why is this? I'm dutch listening to dutch music only and the price for Spotify in Dutchland is Eur ...

  • Music Fan
  • Plan Premium Country Switzerland Device Toilet Operating System Toilet v2.3   My Question or Issue When I sign up for premium I have to pay EUR 14.67 per month. Why is this? I'm dutch ...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Spotify premium for 1 month

I don’t have the premium free even the 1. month hasnt passed. I would like to have it back. Ty by user:

  • Visitor
  • I don’t have the premium free even the 1. month hasnt passed. I would like to have it back.  Ty by user: <snip-moderator edit>
  • Anyk17
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment failed

PlanPremiumCountryNigriaDevice Operating SystemWINDOWS10 My Question or IssueI'm trying to share a family subscription with my friends, but the payments keep failing. I confirm that the card number is fine and the account has enough cash. But spotify...

  • Visitor
  • Plan Premium Country Nigria Device   Operating System WINDOWS10   My Question or Issue I'm trying to share a family subscription with my friends, but the payments keep failing. I ...
  • Ivelina
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Pagamento na troca de plano

Minha conta mudou de premium para o Duo e não descontaram o valor atualizado, estão me cobrando uma nova fatura como se não tivesse pago. A diferença é 5,00 e como faço pra pagar ?

  • Visitor
  • Minha conta mudou de premium para o Duo e não descontaram o valor atualizado, estão me cobrando uma nova fatura como se não tivesse pago. A diferença é 5,00 e como faço pra pagar ? 
  • Ivelina
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution From duo plan to premium retaining all combined playlists.

PlanDuoCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have a duo plan. I am the plan manager. I want my wife to be able to take over management...

  • Newbie
  • Plan Duo Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We have a d...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Créer un compte pour un enfant de 13 ans : Spotify répond que n'a pas l'âge

Bonjour,Mon enfant a 13 ans révolu (naissance novembre 2010) mais impossible de lui créer un compte spotify : quand j'entre sa date de naissance en novembre 2010, le formulaire répond : "vous êtes trop jeune pour spotify".Je souhaite lui ouvrir ce co...

  • Newbie
  • Bonjour, Mon enfant a 13 ans révolu (naissance novembre 2010) mais impossible de lui créer un compte spotify : quand j'entre sa date de naissance en novembre 2010, le formulaire répond : "vous êtes ...
  • Vasil
  • Moderator
  • 800 Views
  • 1 replies
  • 0 likes
  • 800 Views
  • 1 replies
  • 0 likes

Student Discount on Wrong Account

So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student on a new account created by mistake. I cancelled t...

  • Newbie
  • So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student...
  • Reisu
  • Visitor
  • 4472 Views
  • 2 replies
  • 0 likes
  • multiple accounts
    Subscription
  • 4472 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem changing from Duo to Family plan

I am the owner of a Duo Plan, I'm trying to upgrade to a Family Plan, however everytime I clik on "Change Plan" the message "Ups something went wrong try again later" appears. I have tried many times and every single one the same thing happens. Can s...

  • Visitor
  • I am the owner of a Duo Plan, I'm trying to upgrade to a Family Plan, however everytime I clik on "Change Plan" the message "Ups something went wrong try again later" appears.    I have t...
  • MihailY
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • Question
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution failing to see my plan and to change it

HiI'm a paying premium user since long time, but I'm experiencing troubles seeing which is my plan (under account/profile section after log in; I can only see my email, country and a prompt to disconnect all the devices) and consequently I cannot cha...

  • Visitor
  • Hi I'm a paying premium user since long time, but I'm experiencing troubles seeing which is my plan (under account/profile section after log in; I can only see my email, country and a prompt to disc...
  • Muli44
  • Casual Listener
  • 3929 Views
  • 16 replies
  • 2 likes
  • 3929 Views
  • 16 replies
  • 2 likes

Is it possible to upgrade from individual to duo without paying another $15

I accidentally purchased premium individual instead of duo. and I would like to upgrade, but I don't want to pay another $15. Is it possible to just pay the difference?

  • Visitor
  • I accidentally purchased premium individual instead of duo. and I would like to upgrade, but I don't want to pay another $15. Is it possible to just pay the difference?
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

12 month subscription

Is it possible to pay for 12 months subscription for Premium rather than monthly? PremiumCountryAustralia

  • Visitor
  • Is it possible to pay for 12 months subscription for Premium rather than monthly? Premium Country Australia        
  • Maxim
  • Spotify Star
  • 1519 Views
  • 1 replies
  • 0 likes
  • 1519 Views
  • 1 replies
  • 0 likes

Assinei o premiu pra estudante

assinei o plano premiu para estudante , no entanto não estou recebendo todos os benefícios, como por exemplo continuam aparecendo milhões de propagandas

  • Visitor
  • assinei o plano premiu para estudante , no entanto não estou recebendo todos os benefícios, como por exemplo continuam aparecendo milhões de propagandas 
  • Jose_M
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error paying for Student's Premium

PlanFree to Student PremiumCountryMéxicoDeviceSamsung Galaxy A34Operating SystemOneIU 6.0My Question or IssueI can't pay for my Student Discount. I tried to pay with a diferet debit card and it didn't work. Always sends me a message that says: "Se pr...

  • Casual Listener
  • Plan Free to Student Premium Country México Device Samsung Galaxy A34 Operating System OneIU 6.0 My Question or Issue I can't pay for my Student Discount. I tried to pay with a diferet debit...
  • Maria
  • Moderator
  • 318 Views
  • 4 replies
  • 0 likes
  • 318 Views
  • 4 replies
  • 0 likes

Superuser Contribution why i can not pay my turkish subscription with ininal?

"Payment could not be made. Please try again, pay with a different card or use another payment method. Go to our support page."That is how problem sounds in EnglishI didn't have similar issues with payment a week ago, but now i magically have

  • Newbie
  • "Payment could not be made. Please try again, pay with a different card or use another payment method. Go to our support page." That is how problem sounds in English I didn't have similar issues wi...
  • Joan
  • Moderator
  • 1536 Views
  • 1 replies
  • 0 likes
  • 1536 Views
  • 1 replies
  • 0 likes

Superuser Contribution Red downgrade screen

My Question or Issue:I have the Spotify app on my iPhone 8, and I have a Premium Duo account. My account works on my computer just fine but when I try to listen on my phone a screen pops up that says “Your last Premium payment didn’t work … Downgrade...

  • Newbie
  • My Question or Issue: I have the Spotify app on my iPhone 8, and I have a Premium Duo account. My account works on my computer just fine but when I try to listen on my phone a screen pops up that sa...
  • Bryson3
  • Visitor
  • 447 Views
  • 2 replies
  • 0 likes
  • 447 Views
  • 2 replies
  • 0 likes

Superuser Contribution facturacion

La fecha de facturacion se me iba a modificar en el mes de enero pero me vino modificada en el mes de febrero, necesito ayuda para saber donde reclamar

  • Casual Listener
  • La fecha de facturacion se me iba a modificar en el mes de enero pero me vino modificada en el mes de febrero, necesito ayuda para saber donde reclamar    
  • Maria
  • Moderator
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes