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Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16316 Views
  • 27 replies
  • 4 likes
  • 16316 Views
  • 27 replies
  • 4 likes

Superuser Contribution cuenta premium de mi ex!

buenas gente, consulta le daba premium a mí ex, hoy en dia no me da la cuenta y me sigue cobrando, puede alguien decirme con quien me contaco para que me ayude?

  • Visitor
  • buenas gente, consulta le daba premium a mí ex, hoy en dia no me da la cuenta y me sigue cobrando, puede alguien decirme con quien me contaco para que me ayude?
  • Aimee_T
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Family plan - just 2 member available

Today my brother woke up and asked me if I canceled Spotify Premium, because his app said he's not a premium member anymore AND he was bound to my account by the family plan. So I went to the spotify site and found that there were only two slots avai...

  • Newbie
  • Today my brother woke up and asked me if I canceled Spotify Premium, because his app said he's not a premium member anymore AND he was bound to my account by the family plan.   So I went to th...
  • Bittencourt
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Is there a spotify discount for CCAF?

Is community college of the airforce an accredited institution? 

  • Newbie
  • Is community college of the airforce an accredited institution? 
  • 351 Views
  • 0 replies
  • 1 likes
  • 351 Views
  • 0 replies
  • 1 likes

Student Discount without trial

Hi! Just today I got verified and now have student premium, thing is I didn't have premium before and I didn't know that with the student discount I wouldn't get a free trial... Is it possible to somehow still get the trial? Thanks!

  • Newbie
  • Hi! Just today I got verified and now have student premium, thing is I didn't have premium before and I didn't know that with the student discount I wouldn't get a free trial... Is it possible to som...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Boleto

Eu fiz muitos boletos pra o premium, tem algum problema? Vou ter que pagar todos eles?

  • Newbie
  • Eu fiz muitos boletos pra o premium, tem algum problema? Vou ter que pagar todos eles?
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Paid premium BUT not in app

Hey, I subscribed for spotify premium, the payment is already done BUT in my spotify app I am still a free user. The subsrciption is already going for 2 months but still nothing changed. I loged in and out a few times, checked the payments again and ...

  • Visitor
  • Hey,    I subscribed for spotify premium, the payment is already done BUT in my spotify app I am still a free user. The subsrciption is already going for 2 months but still nothing change...
  • Bittencourt
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Re: Premium Issues

can you please help me ? ive paid through money express like Cebuana Lhuillier, unlike my previous transaction which after i paid ive recieve the premium account, this time ive paid at around 8AM a while ago, and till now 9:38PM i havent recieve any ...

  • Newbie
  • can you please help me ? ive paid through money express like Cebuana Lhuillier, unlike my previous transaction which after i paid ive recieve the premium account, this time ive paid at...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Premium doesn't work completely

I have the premium account, I can download, listen offline, but I can't change the music when I want, when I will change the music the notice about premium account pops up, please help

  • Casual Listener
  • I have the premium account, I can download, listen offline, but I can't change the music when I want, when I will change the music the notice about premium account pops up, please help
  • Pedro_Ywao
  • Casual Listener
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Subscribe

How do cancel my subscription when I forgot the username it is linked to the number 074-697-23745

  • Newbie
  • How do cancel my subscription when I forgot the username it is linked to the number 074-697-23745
  • Adimai1
  • Casual Listener
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

Solved!! Moving from my country, should I stop subscription?

Do I have to stop subscription if I'm leaving Poland (home) and going to live in Australia? Or will my subscription remain and will work just fine without any problems.

  • Casual Listener
  • Do I have to stop subscription if I'm leaving Poland (home) and going to live in Australia? Or will my subscription remain and will work just fine without any problems. 
  • malwawu
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Premium trial

I have spotify premium free (trial period for 30 days) and i can't go back in my playlist, I can only go on with tracks and i can't go ahead with minutes in a song. It says that i have to do premium upgrade for these functions but i already did it! H...

  • Regular
  • I have spotify premium free (trial period for 30 days) and i can't go back in my playlist, I can only go on with tracks and i can't go ahead with minutes in a song. It says that i have to do premium ...
  • Alex961
  • Regular
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Can't find $10 spotify gift cards anywhere

I have no other way to pay for premium other than the physical spotify gift cards. I have gone to a safeway, frys, walmart, and target today looking for a gift card and wasn't able to find even one. I live in Arizona. Are the cards being discontinued...

  • Visitor
  • I have no other way to pay for premium other than the physical spotify gift cards. I have gone to a safeway, frys, walmart, and target today looking for a gift card and wasn't able to find even one. ...
  • Maxim
  • Spotify Star
  • 1180 Views
  • 1 replies
  • 0 likes
  • Gift Cards
  • 1180 Views
  • 1 replies
  • 0 likes

Forgot To Cancel

So i started a free trial to try out spotfiy and forgot to end my subscription before i was charged and i was wondering if i could get a refund.

  • Newbie
  • So i started a free trial to try out spotfiy and forgot to end my subscription before i was charged and i was wondering if i could get a refund.  
  • Maxim
  • Spotify Star
  • 918 Views
  • 1 replies
  • 0 likes
  • 918 Views
  • 1 replies
  • 0 likes

Subscription cancel refund?

Canceled my premium on the day of payment i was too late. Do i get a refund?

  • Newbie
  • Canceled my premium on the day of payment i was too late. Do i get a refund?
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Premium

So I basically have premium on my laptop, can skip every song etc but on my same account on my phone, it doesn't say I have premium and I cannot skip a song and do all the premium stuff. Any ideas? It says I have subscribed to premium on my laptop, b...

  • Newbie
  • So I basically have premium on my laptop, can skip every song etc but on my same account on my phone, it doesn't say I have premium and I cannot skip a song and do all the premium stuff. Any ideas? I...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Premium

Hello Today, a Paid my family account. But i Dont want my account. Spotify send me back money or not?"

  • Newbie
  • Hello Today, a Paid my family account. But i Dont want my account. Spotify send me back money or not?"
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Spotify Premium / Family doesn't work

Hello,my Spotify says that I am in free mode but I have a family subscription (yesterday everything worked) and also the website for my account says that it is in maintenance (see attachement).Where can I receive official and direct support?Cheers,Ka...

  • Casual Listener
  • Hello, my Spotify says that I am in free mode but I have a family subscription (yesterday everything worked) and also the website for my account says that it is in maintenance (see attachement). Wh...
  • osiristi
  • Newbie
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

Family Subscriptions & student discountSubscription

I have a son who is curently a student and has the sudent discount. His brother now wants spotify but he is not a student. Is there a student family discount plan or what si the cheapest way to get his brother a spotify account.

  • Newbie
  • I have a son who is curently a student and has the sudent discount. His brother now wants spotify but he is not a student. Is there a student family discount plan or what si the cheapest way to get h...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Spotify premium doesn't work

HelloMy spotify says that I'm in the premium but it still not working.I can choose any songs but other functions are the same as at free spotify(like ads and limits).

  • Casual Listener
  • Hello My spotify says that I'm in the premium but it still not working. I can choose any songs but other functions are the same as at free spotify(like ads and limits).
  • rossi1911
  • Community Legend
  • 233 Views
  • 3 replies
  • 0 likes
  • 233 Views
  • 3 replies
  • 0 likes

Change of payment

I'm currently the admin of a spotify premium account, and want to change my card, if I change my card half way through the month, will I be charged again on my other account?And do I have to link all my family's account together again when I change m...

  • Newbie
  • I'm currently the admin of a spotify premium account, and want to change my card, if I change my card half way through the month, will I be charged again on my other account? And do I have to link a...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes