Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 125132 Views
- 82 replies
- 10 likes
- 125132 Views
- 82 replies
- 10 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 14929 Views
- 27 replies
- 2 likes
- 14929 Views
- 27 replies
- 2 likes
Yesterday, I was charged $9.99 for a free service, Why?
Please refund my $9.99. I must have hit something by mistake. So, please refund asap!
- Please refund my $9.99. I must have hit something by mistake. So, please refund asap!
-
-
- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Payment didn't go through
So I already paid for the spotify service and the money already went through but I'm still getting ads. I've tried speaking to the customer care guys but they've done nothing to help me. Is there anything I can do?
- So I already paid for the spotify service and the money already went through but I'm still getting ads. I've tried speaking to the customer care guys but they've done nothing to help me. Is there any...
-
-
- Spotify Star
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes
Solved!! what happens to my 1 week premium mini if i buy a premium individual?
what happens to my 1 week premium mini if i buy a premium individual? will it the premium mini disappear or it'll take a week until the premium mini ends for my premium individual to apply?
- what happens to my 1 week premium mini if i buy a premium individual? will it the premium mini disappear or it'll take a week until the premium mini ends for my premium individual to apply?
-
-
- Spotify Star
- 523 Views
- 1 replies
- 0 likes
- 523 Views
- 1 replies
- 0 likes
Gibt es einen Vertrag für Arbeitgeber / Firmen?
Kann ich als Arbeitgeber meinen Mitarbeitern Spotify anbieten zur privaten Nutzung?
- Kann ich als Arbeitgeber meinen Mitarbeitern Spotify anbieten zur privaten Nutzung?
-
-
- Spotify Star
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
I am no longer eligible for Spotify Premium Individual.
I used to live in Ireland and had a subscription from there. Now I've moved back to Denmark and want to renew my membership with a Danish credit card. When I select Denmark as my current country it says that I am no longer eligible for Spotify Premiu...
- I used to live in Ireland and had a subscription from there. Now I've moved back to Denmark and want to renew my membership with a Danish credit card. When I select Denmark as my current country it s...
-
-
- Spotify Star
- 340 Views
- 1 replies
- 0 likes
- 340 Views
- 1 replies
- 0 likes
duo invite link is expired. Why will it not make a new one?
I pay for duo the invite linked I send my husband expired So I tried to get a new invite link and when I tap invite nothing happens??
- I pay for duo the invite linked I send my husband expired So I tried to get a new invite link and when I tap invite nothing happens??
-
-
- Spotify Star
- 287 Views
- 1 replies
- 0 likes
- 287 Views
- 1 replies
- 0 likes
How do I add a gift card to my payment?
I have the 3 month premium plan right now. But I recently got a gift card for the plan. Is there any way I can add the gift card to my payment I already paid?
- I have the 3 month premium plan right now. But I recently got a gift card for the plan. Is there any way I can add the gift card to my payment I already paid?
-
-
- Spotify Star
- 360 Views
- 1 replies
- 0 likes
- 360 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution How can I get back my playlists or liked songs when my Spotify Premium expired?
Hello, I have been subscribed to Spotify Premium, but my Premium membership expired months ago. I would like to access my old liked songs or playlists, but when I log into my account I keep seeing "Get Spotify Premium" advertisement. I cannot click a...
- Hello, I have been subscribed to Spotify Premium, but my Premium membership expired months ago. I would like to access my old liked songs or playlists, but when I log into my a...
-
-
- Moderator
- 592 Views
- 3 replies
- 0 likes
- 592 Views
- 3 replies
- 0 likes
Ads in Podcasts
PlanPremiumCountryUSDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy are ads in podcasts allowed for Premium subscribers?
- Plan Premium Country US Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why are ads in podcasts allowed for Premium subscribers?
-
-
- Not applicable
- 217 Views
- 1 replies
- 0 likes
- 217 Views
- 1 replies
- 0 likes
Superuser Contribution Didnt recieve my benifits for buying Spotify Premium
I payed the $49MXN to get spotify Universal Premium (or whatever) and they already Charged it to my credit card, but i still havent recieved my premium on my account, i didnt put it on any other account becouse i never sign out of the same one i use ...
- I payed the $49MXN to get spotify Universal Premium (or whatever) and they already Charged it to my credit card, but i still havent recieved my premium on my account, i didnt put it on any other acco...
-
-
- Moderator
- 378 Views
- 5 replies
- 0 likes
- 378 Views
- 5 replies
- 0 likes
Student/Hulu Login Issues
PlanStudent Premium/Showtime/Hulu (ads)CountryUnited StatezDevice(iPhone 14 and Roku Streaming)Operating System My Question or IssueSo I recently just switched to a Roku device and I’ve been trying to log back into my Hulu account I get from my Stude...
- Plan Student Premium/Showtime/Hulu (ads) Country United Statez Device (iPhone 14 and Roku Streaming) Operating System My Question or Issue So I recently just switched to a Rok...
-
-
- Spotify Star
- 397 Views
- 1 replies
- 0 likes
- 397 Views
- 1 replies
- 0 likes
cobrança indevida de 7 reais
atualizei meu plano para o duo e além do valor mensal recebi uma cobrança de 7 reais
- atualizei meu plano para o duo e além do valor mensal recebi uma cobrança de 7 reais
-
-
- Spotify Star
- 1490 Views
- 1 replies
- 0 likes
- 1490 Views
- 1 replies
- 0 likes
Recebi um convite do meu filho para a conta "Duo", mas não consigo ativar.
Recebi um convite do meu filho para a conta "Duo", mas não consigo ativar. Aparece a mensagem "Os endereços não coincidem".Já verifiquei e os dois endereços estão corretos.Como resolvo isso urgente?
- Recebi um convite do meu filho para a conta "Duo", mas não consigo ativar. Aparece a mensagem "Os endereços não coincidem". Já verifiquei e os dois endereços estão corretos. Como resolvo isso urgen...
-
-
- Spotify Star
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Pedí un reembolso pero mi dinero aún no me lo han devuelto.
Pedí un reembolso, me quitaron premium pero no me han devuelto mi dinero
- Pedí un reembolso, me quitaron premium pero no me han devuelto mi dinero
-
-
- Spotify Star
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
Solved!! How many gift card can i redeem at the same time? Does the gift card add up
I have 2 gift card codes of one month each. I activated today the 1 month gift card code. My question is: what happened if i active the other 1 month gift card today? I lose this first month or it gives me a second month of premium spotify?
- I have 2 gift card codes of one month each. I activated today the 1 month gift card code. My question is: what happened if i active the other 1 month gift card today? I lose this first month or it gi...
-
-
- Spotify Star
- 2196 Views
- 1 replies
- 0 likes
- 2196 Views
- 1 replies
- 0 likes
It says I'm not eligle for this plan, when I try to subscribe to premium
I click on get started on premium plan and I'm given the message :Sorry, you are not eligible for that plan. Here are some others ways to get premium. I'm trying to get the individual premium plan and it won't let me.
- I click on get started on premium plan and I'm given the message :Sorry, you are not eligible for that plan. Here are some others ways to get premium. I'm trying to get the individual premium plan an...
-
-
- Spotify Star
- 376 Views
- 3 replies
- 0 likes
- 376 Views
- 3 replies
- 0 likes
I want to go premium and I enter my card details but transaction fails.
The transaction always fails and then I am being charged for international processing fee for card validation.
- The transaction always fails and then I am being charged for international processing fee for card validation.
-
-
- Spotify Star
- 312 Views
- 1 replies
- 0 likes
- 312 Views
- 1 replies
- 0 likes
I bought a Premium Family but after changing my wifi password, all premium features are gone
PlanPremium FamilyCountryPhilippinesDeviceSamsung Galaxy A01, HP LaptopOperating SystemAndroid, Windows 10 My Question or IssueI bought a Premium Family last January 7, I still have the receipt, however after we changed our wifi password today, Janua...
- Plan Premium Family Country Philippines Device Samsung Galaxy A01, HP Laptop Operating System Android, Windows 10 My Question or Issue I bought a Premium Family last January 7, I sti...
-
-
- Spotify Star
- 301 Views
- 5 replies
- 0 likes
-
Premium family
- 301 Views
- 5 replies
- 0 likes
Superuser Contribution Spotify premium
I have the two mounts free trial and it was supposed to end in December and is still going. Spotify is telling me that it can’t process my card and I can’t pay for it but I am still getting premium.PlanFree/Premium
- I have the two mounts free trial and it was supposed to end in December and is still going. Spotify is telling me that it can’t process my card and I can’t pay for it but I am still getting premium. ...
-
-
- Spotify Legend
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Superuser Contribution Moved and cannot change country/ resubscribe
PlanPremium Student/ IndividualCountryMoved from UAE to UK DeviceSamsung Galaxy S21, PCOperating SystemAndroid, Windows 11 My Question or IssueI moved country and supposedly you an chnage it by adding a local payment method, however I tried with both...
- Plan Premium Student/ Individual Country Moved from UAE to UK Device Samsung Galaxy S21, PC Operating System Android, Windows 11 My Question or Issue I moved ...
-
-
- Moderator
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes