Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 154791 Views
- 105 replies
- 12 likes
- 154791 Views
- 105 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 17598 Views
- 27 replies
- 4 likes
- 17598 Views
- 27 replies
- 4 likes
Deleting a member from family premium
Hi, I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account? This member would like to keep his account and subscribe for...
- Hi, I'd would like to know what happens when I delete a member of my familiy premium account. Is this member's account totally deleted from Spotify ? or only from my family premium account?&...
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- Spotify Star
- 378 Views
- 1 replies
- 0 likes
- 378 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Premium tab in app not working
PlanFreeCountryEnglandDeviceSamsung Galaxy S20Operating SystemAndroid My Question or IssueWhen I am pressing on the premium tab I am just getting a "that didn't work, try again" message. I have tried uninstalling and reinstalling the app, logging out...
- Plan Free Country England Device Samsung Galaxy S20 Operating System Android My Question or Issue When I am pressing on the premium tab I am just getting a "that didn't work...
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- Casual Listener
- 1296 Views
- 4 replies
- 0 likes
- 1296 Views
- 4 replies
- 0 likes
Zahlungsmethode passt nicht zu meinem Land [Schweiz]
PlanFree --> PremiumCountrySchweizMy Question or IssueHeydas Probeabo ist nun durch und Spotify kann das Premiumabo nicht auf meiner VISA-Karte belasten. Grund: mein Land stimmt nicht mit der Zahlungsmethode übereinDie Karte kommt nicht aus der Schwe...
- Plan Free --> Premium Country Schweiz My Question or Issue Hey das Probeabo ist nun durch und Spotify kann das Premiumabo nicht auf meiner VISA-Karte belasten. Grund: mein Land stimmt nicht ...
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- Not applicable
- 4159 Views
- 4 replies
- 0 likes
- 4159 Views
- 4 replies
- 0 likes
Superuser Contribution double charges
PlanPremium DuoCountryHungary Device(iPhone 6s, Samsung A51) My Question or IssueI used to have a Family premium subscription. The bank card it was linked with has expired. Upon renewing it the simple premium option was set up and charged accordingly...
- Plan Premium Duo Country Hungary Device (iPhone 6s, Samsung A51) My Question or Issue I used to have a Family premium subscription. The bank card it was linked with has expired...
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- Moderator
- 369 Views
- 1 replies
- 0 likes
- 369 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Paid for the premium account but still it’s showing free account
PlanPremiumCountryIndiaDeviceiPhone XOperating SystemiOS 14.4 My Question or IssueI paid for the premium account but I can’t access it , it’s still showing free
- Plan Premium Country India Device iPhone X Operating System iOS 14.4 My Question or Issue I paid for the premium account but I can’t access it , it’s still showing free
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- Moderator
- 638 Views
- 1 replies
- 0 likes
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Payment ProblemsPremiumSubscription
- 638 Views
- 1 replies
- 0 likes
[Community][Partnership] Denon AVR Free Spotify Offer
Shortly after I purchased my new Denon AVR X3500H, I recall Spotify sending an offer of free Spotify Premium to all new Denon AVR purchasers. It seems they were increasing the offer from Free Spotify Basic to Free Premium. Am I remembering correctly?...
- Shortly after I purchased my new Denon AVR X3500H, I recall Spotify sending an offer of free Spotify Premium to all new Denon AVR purchasers. It seems they were increasing the offer from Free Spotify...
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- Spotify Star
- 495 Views
- 1 replies
- 0 likes
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Partnership
- 495 Views
- 1 replies
- 0 likes
[Other] Japan family mart gift card
I purchased a family mart card for a premier membership. I changed my account to Japan and my payment account to Japan. When I go to the gift card Redeem website it says to put the ZIP Code in and I put a Japanese ZIP Code in and it does not work
- I purchased a family mart card for a premier membership. I changed my account to Japan and my payment account to Japan. When I go to the gift card Redeem website it says to put the ZIP Code in and I ...
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- Casual Listener
- 756 Views
- 2 replies
- 1 likes
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Other
- 756 Views
- 2 replies
- 1 likes
Superuser Contribution Cannot delete card information
Hi, I want to remove my saved card information from Spotify. But there is no option to remove credit card information. Last time I chat with customer support they said it will automatically remove. But I can see my saved card information tied with my...
- Hi, I want to remove my saved card information from Spotify. But there is no option to remove credit card information. Last time I chat with customer support they said it will...
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- Spotify Legend
- 727 Views
- 1 replies
- 0 likes
- 727 Views
- 1 replies
- 0 likes
Superuser Contribution [Mobile][Other] Spotify duo only allows me to pay via Vodacom, not via card. Is this normal?
I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to subscribe via card payment?
- I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to su...
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- Moderator
- 330 Views
- 1 replies
- 0 likes
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MobileOther
- 330 Views
- 1 replies
- 0 likes
Superuser Contribution I canceled my plan and I need to delete my Credit Card Information
PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need remove my credit card information and your UI is hidden it. I canceled my plan and ...
- Plan Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I nee...
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- Spotify Legend
- 5766 Views
- 7 replies
- 1 likes
- 5766 Views
- 7 replies
- 1 likes
Solved!!Superuser Contribution spotify duo
PlanPremiumCountryNetherlandsMy Question or IssueMe and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.
- Plan Premium Country Netherlands My Question or Issue Me and my girlfriend haven't moved in together yet but I was wondering if we already could set up a Spotify Duo plan.
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- Spotify Legend
- 506 Views
- 1 replies
- 0 likes
- 506 Views
- 1 replies
- 0 likes
Deleting free trial when i already have premium
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I already have premium. I accidently set up a free trial . I am disabled and do not see how to cancel trial. Wher...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I already have premium. I acc...
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- 211 Views
- 0 replies
- 0 likes
- 211 Views
- 0 replies
- 0 likes
SPOTIFY withdrew to much
Hi, I have a student subscription. I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth. what to do?
- Hi, I have a student subscription. I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth. what to do?
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- Spotify Star
- 724 Views
- 1 replies
- 0 likes
- 724 Views
- 1 replies
- 0 likes
Superuser Contribution BAJA DE CUENTA POR QUE EL GOBIERNO ARGENTINO COBRA INTERESES
Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticamente de la cuenta de la tarjeta de credito en dolare...
- Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticame...
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- Newbie
- 12146 Views
- 85 replies
- 3 likes
- 12146 Views
- 85 replies
- 3 likes
Superuser Contribution Can't enter apartment number for Spotify Duo
PlanPremium DuoCountryUSOperating SystemWindows 10 My Question or IssueI registered for Spotify Duo, however address verification doesn't allow entering my apartment number and was only able to enter my building address. Not a big deal for me until s...
- Plan Premium Duo Country US Operating System Windows 10 My Question or Issue I registered for Spotify Duo, however address verification doesn't allow entering my apartment numb...
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- Spotify Legend
- 933 Views
- 1 replies
- 0 likes
- 933 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Duo not working
PlanPremium DuoCountryRomaniaDevicePCOperating SystemWindows 10 My Question or IssueHello,When trying to setup Premium Duo, the first step is to put in your address. After I do exactly that, when I press the button, nothing happens. Therefor I can't ...
- Plan Premium Duo Country Romania Device PC Operating System Windows 10 My Question or Issue Hello, When trying to setup Premium Duo, the first step is to put in your address. Afte...
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- Spotify Legend
- 320 Views
- 1 replies
- 0 likes
- 320 Views
- 1 replies
- 0 likes
Subscription for 1 year
PlanFree/PremiumCountry DeviceSamsung Galaxy A5 2017Operating systemAndroid My Question or IssueWhere I can buy subscription for year. My trail for 3 months has ended,and i better prefer to buy it for year.
- Plan Free/Premium Country Device Samsung Galaxy A5 2017 Operating system Android My Question or Issue Where I can buy subscription for year. My trail for 3 months has ended,an...
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- Spotify Star
- 481 Views
- 1 replies
- 0 likes
- 481 Views
- 1 replies
- 0 likes
Cant subscribe to Prepaid Premium or Premium Duo
PlanPremiumCountrySaudi Arabia to PakistanOperating SystemW10 My Question or IssueI've got a Duo subscription in Saudi Arabia. I have since moved to Pakistan so was trying to switch my payment method to Pakistan. It does not let me do it and says 'yo...
- Plan Premium Country Saudi Arabia to Pakistan Operating System W10 My Question or Issue I've got a Duo subscription in Saudi Arabia. I have since moved to Pakistan so was trying to swi...
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- Spotify Star
- 944 Views
- 1 replies
- 0 likes
- 944 Views
- 1 replies
- 0 likes
Superuser Contribution Subscribing to Premium - Payment Failed
PlanTrying to get PremiumCountryPortugalDevice / Operating SystemAccount problem, not the device. My Question or IssueI've been trying to subscribe to Premium for about a week not. After filling out the payment details with my credit card I receive t...
- Plan Trying to get Premium Country Portugal Device / Operating System Account problem, not the device. My Question or Issue I've been trying to subscribe to Premium for about a we...
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- Moderator
- 4075 Views
- 5 replies
- 0 likes
- 4075 Views
- 5 replies
- 0 likes
Superuser Contribution Premium Duo not working
PlanPremium DuoCountryUSADeviceiPhone 8 My Question or IssueI upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of us to play music at a time. If I go to the account and play a song it will kick the oth...
- Plan Premium Duo Country USA Device iPhone 8 My Question or Issue I upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of...
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- Moderator
- 2514 Views
- 5 replies
- 0 likes
- 2514 Views
- 5 replies
- 0 likes