Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
14 hours ago
Rudra7
Visitor
120766 Views
78 replies
10 likes

120766 Views
78 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
a month ago
FenrisulvKK
Visitor
14414 Views
27 replies
2 likes

14414 Views
27 replies
2 likes

Superuser Contribution I can't link a card - Не могу привязать карту (Казахстан)

PlanFree (trying to purchase Premium)CountryKazakhstanDeviceiPhone SEOperating SystemiOS 13, Windows 10 My Question or IssueHello. Faced a problem - I can not pay for the subscription.After downloading the application, I went through a trial period o...

serval4
Visitor
Plan Free (trying to purchase Premium) Country Kazakhstan Device iPhone SE Operating System iOS 13, Windows 10 My Question or Issue Hello. Faced a problem - I can not pay for the sub...
2020-07-28 10:56:14 PM
2020-11-20 10:58:55 AM
Ivan
Spotify Legend
4889 Views
5 replies
2 likes
kaspi
kazakhstan
Premium
sber

4889 Views
5 replies
2 likes

Descontento con el servicio

Compre premium duo y sólo 1 tiene premium, el otro es básico y tengo que ecuchar 3 comerciales para escuchar una sola canción.No estoy feliz con el servicio y quiero sacar los datos de tarjeta porque no pagaré por algo a medias y no me permite sacarl...

Rologc
Visitor
Compre premium duo y sólo 1 tiene premium, el otro es básico y tengo que ecuchar 3 comerciales para escuchar una sola canción. No estoy feliz con el servicio y quiero sacar los datos de tarjeta porq...
2020-11-19 4:38:39 PM
2020-11-20 1:21:15 AM
Billy-J
Spotify Star
562 Views
1 replies
0 likes

562 Views
1 replies
0 likes

Problem with fee trial

Hello, I tried to apply for the free trial of 6 months for Samsung mobile (payment with Paypal) but at first it said that the payment didn't go through and when I tried later it said that I couldn't apply for the free trial because I already did and ...

Eeel1
Newbie
Hello, I tried to apply for the free trial of 6 months for Samsung mobile (payment with Paypal) but at first it said that the payment didn't go through and when I tried later it said that I couldn't ...
2020-11-19 6:40:18 PM
2020-11-20 1:11:28 AM
Billy-J
Spotify Star
524 Views
1 replies
0 likes

524 Views
1 replies
0 likes

Offer not respect

Hey there!Spotify offered me 3 months for 115 mx pesos and i want to use that offer and i cant

Gabrielwl
Visitor
Hey there! Spotify offered me 3 months for 115 mx pesos and i want to use that offer and i cant
2020-11-18 12:02:57 AM
2020-11-18 12:12:51 AM
Billy-J
Spotify Star
199 Views
1 replies
0 likes

199 Views
1 replies
0 likes

Премиум для двоих не работает

Всем привет!Купил премиум для двоих. Находимся оба в Испании. Указал страну Испания на обоих устройствах, ввел свой испанский адрес, отправил приглашение. На втором устройстве ввожу точно такой же адрес, но Spotify говорит, что указан другой адрес и ...

Sergei_M
Visitor
Всем привет! Купил премиум для двоих. Находимся оба в Испании. Указал страну Испания на обоих устройствах, ввел свой испанский адрес, отправил приглашение. На втором устройстве ввожу точно такой ж...
2020-11-18 3:07:49 PM
2020-11-18 8:26:56 PM
Billy-J
Spotify Star
3099 Views
1 replies
0 likes

3099 Views
1 replies
0 likes

Solved!! Suddenly lost my premium account that I pay for

PlanFree/PremiumCountrySwedenDeviceSamsung S10 My Question or IssueI've had premium for years and suddenly I've gotten free. I've tried to log in and out again, both with my facebookaccound and with e-mail. I looked at my bankaccount and I've paied f...

Sandra_76
Casual Listener
Plan Free/Premium Country Sweden Device Samsung S10 My Question or Issue I've had premium for years and suddenly I've gotten free. I've tried to log in and out again, both with my face...
2020-11-18 7:02:11 AM
2020-11-18 8:43:52 AM
Sandra_76
Casual Listener
637 Views
1 replies
0 likes

637 Views
1 replies
0 likes

[PRICING][PLANS]Prepaid Premium already running. What happens if I buy prepaid for another year?

Helpful Information as below: PlanPremiumCountryIndiaDeviceXiaomi MI A2, Windows PCOperating SystemAndroid 10, Windows 10 My Question or IssueHi Spotify Community, I have a prepaid subscription for a year currently running. The duration of the plan i...

ansahana
Visitor
Helpful Information as below: Plan Premium Country India Device Xiaomi MI A2, Windows PC Operating System Android 10, Windows 10 My Question or Issue Hi Spotify Community, ...
2020-11-17 6:39:51 PM
2020-11-18 6:30:02 AM
Billy-J
Spotify Star
512 Views
1 replies
0 likes
india
Premium
prepaid
Prepaid premium
yearly

512 Views
1 replies
0 likes

Spotify + Hulu

Plan Premium w/ HuluCountry US Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Spotify Premium w/ Hulu, but when I tried to log on it's asking me to sign up f...

2-rtf47_qqqxg
Casual Listener
Plan Premium w/ Hulu Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu...
2020-11-16 7:18:10 AM
2020-11-18 2:14:21 AM
Billy-J
Spotify Star
431 Views
3 replies
1 likes

431 Views
3 replies
1 likes

Solved!! Premium Family subscription

Hello, I want to start a Premium Family account with my flatmates, but they all have their own Premium account. In this case how do we need to proceed? Do they have to finish their monthly subscription and then we can start the subscription together?...

gaiuzza
Newbie
Hello, I want to start a Premium Family account with my flatmates, but they all have their own Premium account. In this case how do we need to proceed? Do they have to finish their monthly s...
2020-11-17 3:12:27 PM
2020-11-17 9:50:45 PM
Billy-J
Spotify Star
304 Views
1 replies
0 likes

304 Views
1 replies
0 likes

Why am I paying the gift card I redeemed

PlanPremiumCountryItalyDeviceHuawei P8 LiteOperating SystemAndroid Hello,I have redeemed a gift card for a three-month Spotify Premium subscription in August, the 7th: 29,97 €Today I realized that I have been charged 4,99 € each month of the subscrip...

Lollo1
Visitor
Plan Premium Country Italy Device Huawei P8 Lite Operating System Android Hello, I have redeemed a gift card for a three-month Spotify Premium subscription in August,...
2020-11-17 4:39:11 PM
2020-11-17 5:14:52 PM
Jose_M
Spotify Star
236 Views
1 replies
0 likes

236 Views
1 replies
0 likes

From premium family to premium duo

PlanPremium Family/Premium DuoCountryBelgiumDevicePC, samsung galaxy s10eOperating SystemWindows 10, android My Question or IssueHi everyone, I wanted to go from Premium Family to Premium Duo. I cancelled the Premium Family and when that subscription...

Xanthia1991
Visitor
Plan Premium Family/Premium Duo Country Belgium Device PC, samsung galaxy s10e Operating System Windows 10, android My Question or Issue Hi everyone, I wanted to go from Premi...
2020-11-16 4:33:18 PM
2020-11-17 4:46:06 PM
Maxim
Spotify Star
277 Views
1 replies
0 likes

277 Views
1 replies
0 likes

Superuser Contribution Subscribed to a 1 month free trial & INR. 80 got deducted, but the receipt received was for Rs. 0.

Plan - 1 Month Free TrialFree/Premium - PremiumCountry - India INR. 80 were deducted while the receipt received was of Rs. 0.As I have a month's trial, there shouldn't be any amount involved. Here is the message received,INR 80 was spent on your Cred...

SiddhanthV
Visitor
Plan - 1 Month Free Trial Free/Premium - Premium Country - India INR. 80 were deducted while the receipt received was of Rs. 0. As I have a month's trial, there shouldn't be any amo...
2020-04-01 12:04:34 PM
2020-11-17 11:27:24 AM
Ver
Spotify Legend
1464 Views
3 replies
0 likes

1464 Views
3 replies
0 likes

Payment faile

PlanStudentCountryIndonesia DeviceHP Pavillion X360 14-dhOperating SystemWindows 10 64 bit My Question or IssueI want to change payment methods from my Mastercard to a new Visa. Both are Debit Card. But, it keep saying my payment failed. I had tried ...

Awang
Newbie
Plan Student Country Indonesia Device HP Pavillion X360 14-dh Operating System Windows 10 64 bit My Question or Issue I want to change payment methods from my Masterc...
2020-11-16 2:05:04 AM
2020-11-17 11:21:14 AM
OneByBoo
Roadie
434 Views
1 replies
0 likes

434 Views
1 replies
0 likes

Can't update my payment option.

PlanPremiumCountryLithuaniaDevice(Oneplus 7T Pro Mclaren Edition)Operating System(Android 10) My Question or IssueProblem with changing payment option from PayPal to Payment Card, it says country doesn't match, but im currently in Lithuania and my pa...

Rokas_Eidikonis
Visitor
Plan Premium Country Lithuania Device (Oneplus 7T Pro Mclaren Edition) Operating System (Android 10) My Question or Issue Problem with changing payment option from PayPal to Payment ...
2020-11-15 5:31:56 PM
2020-11-17 9:27:28 AM
Maxim
Spotify Star
577 Views
1 replies
0 likes
Payment Problems

577 Views
1 replies
0 likes

Partner cannot join Premium Duo despite address being correct

PlanPremium DuoCountrySwitzerland My Question or IssueI recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. She is being asked to verify the address and enters the same info. Ho...

krupa770
Visitor
Plan Premium Duo Country Switzerland My Question or Issue I recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. S...
2020-11-16 4:24:15 PM
2020-11-16 9:23:13 PM
Billy-J
Spotify Star
739 Views
1 replies
0 likes
Address Problem
Premium Duo

739 Views
1 replies
0 likes

Superuser Contribution Price for Kazakhstan

I’m just a usual man fro Kazakhstan. Who’s waiting for spotify in CIS area so long. We all were it. Many of my friends, as I, were so happy to see spotify in our region. But. there is one question I want to know: what is the logic of your regional pr...

AdamFromKZ
Casual Listener
I’m just a usual man fro Kazakhstan. Who’s waiting for spotify in CIS area so long. We all were it. Many of my friends, as I, were so happy to see spotify in our region. But. there is one ques...
2020-08-04 10:32:43 PM
2020-11-16 6:55:03 AM
madismad
Visitor
867 Views
3 replies
6 likes

867 Views
3 replies
6 likes

Suddenly lost my spotify premium

PlanFree/PremiumCountrySingaporeDeviceSamsung Galaxy S10+My Question or IssueI tried to open the spotify app and they said that i have to change my country, so i went to login and change the country, after changing my country, i logged in and i was n...

vdjka
Visitor
Plan Free/Premium Country Singapore Device Samsung Galaxy S10+ My Question or Issue I tried to open the spotify app and they said that i have to change my country, so i went to login and chang...
2020-11-15 3:54:17 PM
2020-11-15 6:17:40 PM
Billy-J
Spotify Star
408 Views
1 replies
0 likes

408 Views
1 replies
0 likes

Starbucks Partner Premium Subscription switched to Free

I am a Starbucks partner and we get free premium as a benefit. Today when I logged in my account had been changed from premium to Free. I checked and there were no announcements that the free premium was ending so no sure what the problem is. Any ide...

yeahright102
Visitor
I am a Starbucks partner and we get free premium as a benefit. Today when I logged in my account had been changed from premium to Free. I checked and there were no announcements that the ...
2020-11-14 10:43:48 PM
2020-11-15 6:15:45 PM
Billy-J
Spotify Star
674 Views
1 replies
0 likes

674 Views
1 replies
0 likes

Change country, but not card!!!

PlanPremiumCountrySpain but trying to change to italyDeviceAnyOperating SystemAny My Question or IssueI have moved from Spain to Italy and I'm trying to update my country. But my card is not issued by a spanish bank even though this is the card I hav...

andreborud
Casual Listener
Plan Premium Country Spain but trying to change to italy Device Any Operating System Any My Question or Issue I have moved from Spain to Italy and I'm trying to update my country. Bu...
2020-11-12 2:37:15 PM
2020-11-14 9:21:09 PM
andreborud
Casual Listener
291 Views
2 replies
0 likes

291 Views
2 replies
0 likes

Spotify Duo

PlanPremiumCountryUkraineDeviceXiaomi redmi note 5Operating SystemAndroid Oreo My Question or Issueif I have a premium subscription, but I want to subscribe to a duo-subscription, will I be charged again?

Den10
Visitor
Plan Premium Country Ukraine Device Xiaomi redmi note 5 Operating System Android Oreo My Question or Issue if I have a premium subscription, but I want to subscribe to a duo-sub...
2020-11-14 6:21:10 PM
2020-11-14 7:52:23 PM
AdamDamon
Spotify Star
310 Views
1 replies
0 likes

310 Views
1 replies
0 likes

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