Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 163460 Views
- 109 replies
- 12 likes
- 163460 Views
- 109 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18433 Views
- 27 replies
- 4 likes
- 18433 Views
- 27 replies
- 4 likes
Spotify doesn't accept Revolut card for international users
Hello community, I have tried to pay my premium subscription with my Revolut card, but it says "Your payment method and country don't match. To continue, change your account's location or use a different payment method." Location: RomaniaIf I change ...
- Hello community, I have tried to pay my premium subscription with my Revolut card, but it says "Your payment method and country don't match. To continue, change your account's location or use a ...
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- Roadie
- 5321 Views
- 1 replies
- 0 likes
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PremiumRevolut
- 5321 Views
- 1 replies
- 0 likes
I can't link my PayPal account to my Spotify account
PlanPremiumCountrySouth AfricaDevice(iPhone 6s)Operating System(Windows 10)My Question or IssueI tried to update my new card details to my Premium subscription, but it does not seem to accept it. I don't know if I should wait until my current card of...
- Plan Premium Country South Africa Device (iPhone 6s) Operating System (Windows 10) My Question or Issue I tried to update my new card details to my Premium subscription, but it does not seem...
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- Spotify Star
- 1529 Views
- 3 replies
- 0 likes
- 1529 Views
- 3 replies
- 0 likes
Superuser Contribution My premium subscription (headspace included) was canceled and now i can’t resubscribe
/PremiumCountryNotwayDevice(iPhone 8Operating System(iOS 10 My Question or IssueMy premium subscription (headspace included) was canceled when my Credit card was stolen. I when I’m trying to resubscribe I’m not able to get the same option can you hel...
- /Premium Country Notway Device (iPhone 8 Operating System (iOS 10 My Question or Issue My premium subscription (headspace included) was canceled when my Credit card was stolen. I when...
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- Spotify Legend
- 822 Views
- 1 replies
- 0 likes
- 822 Views
- 1 replies
- 0 likes
Looped in subscription
Hi there,after my free period expired I'd like to subscribe for family premium. When I click on the subscriptopn and choose paypal it forwards me to paypal for payment. In Paypal then, when trying to pay, it tells me that I allready have used 3 month...
- Hi there, after my free period expired I'd like to subscribe for family premium. When I click on the subscriptopn and choose paypal it forwards me to paypal for payment. In Paypal the...
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- Spotify Star
- 581 Views
- 1 replies
- 0 likes
- 581 Views
- 1 replies
- 0 likes
Superuser Contribution Payment not going through
PlanFree CountryAustraliaMy Question or IssueHey to who ever sees this, I'm a former Premium subscriber, but I had to cancel my subscription for a couple of months.I'm trying to buy a subscription again, with the current option being 3 months for 11....
- Plan Free Country Australia My Question or Issue Hey to who ever sees this, I'm a former Premium subscriber, but I had to cancel my subscription for a couple of months. I'm trying to buy ...
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- Community Legend
- 808 Views
- 6 replies
- 0 likes
- 808 Views
- 6 replies
- 0 likes
cambio de premium a premio duo, cobra el cambio?
tengo unos días que pague por spotify premium, si cambio a premium duo me cobra mas o me cobrara nuevamente lo que cuesta premium duo?
- tengo unos días que pague por spotify premium, si cambio a premium duo me cobra mas o me cobrara nuevamente lo que cuesta premium duo?
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- Spotify Star
- 1753 Views
- 1 replies
- 0 likes
- 1753 Views
- 1 replies
- 0 likes
Solved!! Premium vs Premium Family Yearly
PlanPremiumCountryItalyDevice(iPhone XS)Operating System(iOS 13)My Question or Issue:I would to change my profile from Premium to Premium family yearly. How can i do? And is always possible to pay with paypal?thx
- Plan Premium Country Italy Device (iPhone XS) Operating System (iOS 13) My Question or Issue: I would to change my profile from Premium to Premium family yearly. How can i do? And is always ...
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- Spotify Star
- 3729 Views
- 7 replies
- 0 likes
- 3729 Views
- 7 replies
- 0 likes
Premium family and switching/creating new user accounts
I have premium family. One of my family members has been sharing my login under the plan. They happen to have many playlists they have created and does not want to change. I have none created so am willing to login under a new login, but when I try t...
- I have premium family. One of my family members has been sharing my login under the plan. They happen to have many playlists they have created and does not want to change. I have no...
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- Spotify Star
- 2303 Views
- 1 replies
- 0 likes
- 2303 Views
- 1 replies
- 0 likes
Superuser Contribution Paid through google pay but account not reflecting premium status
Plan Premium Country India Device iPhone XR My Question or Issue Hi, I paid for Spotify premium through google pay and I had to request twice because the request wasn’t sent though google pay and when it was I paid, I’ve attached the receipt, but whe...
- Plan Premium Country India Device iPhone XR My Question or Issue Hi, I paid for Spotify premium through google pay and I had to request twice because the r...
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- Spotify Legend
- 1703 Views
- 1 replies
- 2 likes
- 1703 Views
- 1 replies
- 2 likes
Superuser Contribution Had to close my account but I didn't cancel my premium subscription first
PlanPremiumCountryU.KDeviceOnePlus 7T ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I had to close my premium account due to someone having access to my account since changing passwords and logging all device out ...
- Plan Premium Country U.K Device OnePlus 7T Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I had to close my premium account due to...
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- Spotify Legend
- 600 Views
- 2 replies
- 0 likes
- 600 Views
- 2 replies
- 0 likes
Superuser Contribution Hacked account spotify not writing me back
Why is no one writing me back?! PlanPremiumMy Question or IssueMy account has been hacked the email address and password were changed. I filed a complaint with @support and after sending the requested information have not heard back. Could some one p...
- Why is no one writing me back?! Plan Premium My Question or Issue My account has been hacked the email address and password were changed. I filed a complaint with @support and aft...
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- Spotify Legend
- 531 Views
- 3 replies
- 0 likes
- 531 Views
- 3 replies
- 0 likes
3 month free 2019
My Question or Issue:TODAY I PAID MY PREMIUM FAMILY PLAN, AND THEY DIDNT RESPECT ME MY 3 MONTH FREE, WHY NOT IF I DIDNT CANCEL AFTER 19 OCTOBER 2019, I HAVE CANCELED AT 2018IF ANY ONE SPEAKS SPANISH, PLEASE ANSWER ME IN SPANISHTHANKS
- My Question or Issue: TODAY I PAID MY PREMIUM FAMILY PLAN, AND THEY DIDNT RESPECT ME MY 3 MONTH FREE, WHY NOT IF I DIDNT CANCEL AFTER 19 OCTOBER 2019, I HAVE CANCELED AT 2018 IF ANY ONE SPEAKS SPAN...
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- Spotify Star
- 481 Views
- 1 replies
- 0 likes
- 481 Views
- 1 replies
- 0 likes
Superuser Contribution Family Plan and Hulu bundle
PlanFamily Premium @ $14.99/monthUSA DeviceGoogle Pixel 2XLAndroid When does Spotify and Hulu plan to bundle the Hulu and Spotify Family Plan for people who are paying $14.99/month instead of the $9.99/month for just the Premium plan? This seems like...
- Plan Family Premium @ $14.99/month USA Device Google Pixel 2XL Android When does Spotify and Hulu plan to bundle the Hulu and Spotify Family Plan for people who are payi...
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- Roadie
- 4812 Views
- 11 replies
- 4 likes
- 4812 Views
- 11 replies
- 4 likes
Delete Payment Method
PlanPremiumCountryMexicoOperating SystemWindows 10 There is no option to remove my Payment MethodAs much as I like the comodity of renewing my premium plan with just one click, the moment I hit the "Cancel Premium Suscription" button, there remains n...
- Plan Premium Country Mexico Operating System Windows 10 There is no option to remove my Payment Method As much as I like the comodity of renewing my premium plan with just one click,...
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- Roadie
- 2653 Views
- 1 replies
- 1 likes
- 2653 Views
- 1 replies
- 1 likes
Superuser Contribution Can't make payment
I'm trying to update the payment for my account and I simply can't. I'm trying for more than a week and today my premium got cancelled for not payind it, but everytime I try to pay it shows an unkown error and prompt me totry with other method.I trie...
- I'm trying to update the payment for my account and I simply can't. I'm trying for more than a week and today my premium got cancelled for not payind it, but everytime I try to pay it shows an unkown...
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- Community Legend
- 772 Views
- 2 replies
- 0 likes
- 772 Views
- 2 replies
- 0 likes
Problems with a gift card
My Question or IssueI received a gift card for Christmas but when I tried to redeem it, an error appears and didn't work.Could you help me, please? PlanMy current plan is free, the gift card is 6 months premium. CountryGermany Operating SystemAndroid
- My Question or Issue I received a gift card for Christmas but when I tried to redeem it, an error appears and didn't work. Could you help me, please? Plan My current plan is free, th...
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- Community Legend
- 2640 Views
- 14 replies
- 2 likes
- 2640 Views
- 14 replies
- 2 likes
Superuser Contribution I can not use spotify after validating my gift card
I validated my gift card last night and I received a validation email but I still do not use Spotify. Can you help me ?
- I validated my gift card last night and I received a validation email but I still do not use Spotify. Can you help me ?
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- Community Legend
- 503 Views
- 2 replies
- 0 likes
- 503 Views
- 2 replies
- 0 likes
Solved!! Gift Card Refund or Credit
I was given a gift card for Christmas and I found through these posts that gift cards for Premium with Hulu are not applicable to an account. That information is not made readily available to customers. I would like a Spotify representative to messag...
- I was given a gift card for Christmas and I found through these posts that gift cards for Premium with Hulu are not applicable to an account. That information is not made readily available to custome...
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- Roadie
- 1217 Views
- 2 replies
- 0 likes
- 1217 Views
- 2 replies
- 0 likes
Problem with Premium for Students Subscription
Hello, I have a Spotify account in the US. I have had Premium for Students since December 26, 2018 and pay $5.40 per month. However, on December 27, 2019 I was charged $10.81 and my account now says that its Spotify Premium with Hulu. I never made th...
- Hello, I have a Spotify account in the US. I have had Premium for Students since December 26, 2018 and pay $5.40 per month. However, on December 27, 2019 I was charged $10.81 and my account now says ...
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- Spotify Star
- 588 Views
- 1 replies
- 0 likes
- 588 Views
- 1 replies
- 0 likes
Solved!! Lost Gift Card Code
I recently purchased a $60 digital gift card via PayPal as a Christmas gift for my mother. She accidentally deleted the email from Spotify containing the link / pin code and so she is unable to redeem the gift card. Is there any way to get a replacem...
- I recently purchased a $60 digital gift card via PayPal as a Christmas gift for my mother. She accidentally deleted the email from Spotify containing the link / pin code and so she is unable to...
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- Spotify Star
- 3218 Views
- 5 replies
- 0 likes
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lost gift card code
- 3218 Views
- 5 replies
- 0 likes