Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
Gigiss22
Visitor
124743 Views
82 replies
10 likes

124743 Views
82 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14900 Views
27 replies
2 likes

14900 Views
27 replies
2 likes

Unable to log into account to cancel subscription

PlanPremiumCountryUS My Question or IssueI have a subscription with Spotify that is under another account and am being charged for Premium service. Since the time of the subscription, I have lost all access to the previous email account. I no longer ...

brownnation1
Visitor
Plan Premium Country US My Question or Issue I have a subscription with Spotify that is under another account and am being charged for Premium service. Since the time of the subscription...
2019-09-28 9:50:08 PM
2019-09-29 9:44:22 AM
Loxer
Community Legend
533 Views
1 replies
0 likes

533 Views
1 replies
0 likes

I've subscribed, but the Premium is gone

I've subscirbed my premium since 14th September, it says i get free trial 3 months of Premium, but now the premium is cancelled and i don't do thatPlanFree/PremiumCountryIndonesiaDeviceVivo Y55LOperating SystemAndroid 6.0 My Question or IssueMy Premi...

Fryndazs
Visitor
I've subscirbed my premium since 14th September, it says i get free trial 3 months of Premium, but now the premium is cancelled and i don't do that Plan Free/Premium Country Indonesia Device Vi...
2019-09-28 5:46:34 AM
2019-09-28 4:27:20 PM
Loxer
Community Legend
393 Views
1 replies
0 likes

393 Views
1 replies
0 likes

Problem with payment with card

Hi!I had a Spotify Duo. Yesterday i get information that problem appear problem with payment. I cant do payment with card (i tried with 3 other cards from 3 other Banks). I Contact with the bank, there is no problem from their side. What should i do ...

Jakubiak
Visitor
Hi! I had a Spotify Duo. Yesterday i get information that problem appear problem with payment. I cant do payment with card (i tried with 3 other cards from 3 other Banks). I Contact with the bank, t...
2019-09-24 12:31:10 PM
2019-09-28 4:22:36 PM
GeraDMR
Visitor
663 Views
3 replies
0 likes

663 Views
3 replies
0 likes

Pagamento via Boleto

Realizei o pagamento do meu Premium via boleto e até agora não recebi por e-mail a confirmação de pagamento. O valor já foi debitado de minha conta e estou com o comprovante em mãos.

rayssadfrance
Visitor
Realizei o pagamento do meu Premium via boleto e até agora não recebi por e-mail a confirmação de pagamento. O valor já foi debitado de minha conta e estou com o comprovante em mãos.
2019-09-24 8:47:46 PM
2019-09-28 2:09:17 PM
Bittencourt
Spotify Star
501 Views
2 replies
0 likes

501 Views
2 replies
0 likes

Still locked out of some premium content even though i am a premium member

PlanPremiumCountryCanadaDeviceI attempted on Desktop (windows) and on my Samsung Galaxy s7 edge My Question or IssueI was adding music to my playlist and on several occasions I have come across playlist of music from artists or individual songs that ...

krich
Visitor
Plan Premium Country Canada Device I attempted on Desktop (windows) and on my Samsung Galaxy s7 edge My Question or Issue I was adding music to my playlist and on several occasions I h...
2019-09-27 10:02:10 AM
2019-09-27 12:27:02 AM
Loxer
Community Legend
1531 Views
1 replies
0 likes

1531 Views
1 replies
0 likes

Spotify Family account problem !

PlanFamily until today !CountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI changed today my plan from a Premium to a Family one.I sent the invitation t...

AlexKid1
Regular
Plan Family until today ! Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2019-09-27 12:10:14 PM
2019-09-27 12:26:11 AM
Loxer
Community Legend
540 Views
1 replies
0 likes

540 Views
1 replies
0 likes

6 month trial, phone broke, new phone spotify won't continue subscription

PlanFree/PremiumCountryUSADevice(Samsung Galaxy S10+)Operating System(Android 9) My Question or IssueDownloaded and began 6 month Spotify trial on my Samsung S8+. Phone had to be replaced, but I had a backup made so I restored my settings to a new S1...

60MinuteAbs
Newbie
Plan Free/Premium Country USA Device (Samsung Galaxy S10+) Operating System (Android 9) My Question or Issue Downloaded and began 6 month Spotify trial on my Samsung S8+. Phone ...
2019-09-26 11:32:24 PM
2019-09-27 7:07:14 AM
AndrewRobs01
Composer
401 Views
1 replies
0 likes

401 Views
1 replies
0 likes

Solved!! Keep charging me

Hello guys, I used to have a family plan, and I've cancelled it some time ago. When I checked my credit card history I was keep been charged. Anyone have any idea what I can do?

LeoElicker
Visitor
Hello guys, I used to have a family plan, and I've cancelled it some time ago. When I checked my credit card history I was keep been charged. Anyone have any idea what I can do?
2019-09-26 4:54:09 PM
2019-09-26 6:47:45 PM
Emilia_8
Community Legend
1033 Views
1 replies
0 likes

1033 Views
1 replies
0 likes

Superuser Contribution Any plans for gift cards in India?

Hello there!Just out of curiosity... Are there any plans to introduce gift cards to the Indian market? And if so, is there any estimation as to when this will happen?Thanks!

daniel-dur
Regular
Hello there! Just out of curiosity... Are there any plans to introduce gift cards to the Indian market? And if so, is there any estimation as to when this will happen? Thanks!
2019-09-20 2:15:27 PM
2019-09-26 9:24:42 AM
Peter
Spotify Legend
8401 Views
6 replies
3 likes
Gift Card
Gift Cards
india
Subscription

8401 Views
6 replies
3 likes

Solved!!Superuser Contribution different credit card country

i live in the philippines and Ive been using spotify prem for a year via my mobile carrier. now im subscribing with my sisters credit card from uae. can I use it? or i should use a card from the philippines?

Geetlog
Casual Listener
i live in the philippines and Ive been using spotify prem for a year via my mobile carrier. now im subscribing with my sisters credit card from uae. can I use it? or i should use a card from the phil...
2017-03-21 8:05:21 PM
2019-09-26 9:08:58 AM
Katerina
Spotify Legend
1913 Views
4 replies
0 likes
Account
Premium
Subscription

1913 Views
4 replies
0 likes

Superuser Contribution Country Change Wont Save

Hello, I've recently moved from the US to the UK. I've opened a bank account here, and followed the steps to change country from Spotify (subscriptions, change bank details, change country). But when I go back to check my account, it still says US, n...

1234707274
Newbie
Hello, I've recently moved from the US to the UK. I've opened a bank account here, and followed the steps to change country from Spotify (subscriptions, change bank details, change country). But when...
2019-09-23 7:02:04 PM
2019-09-26 8:59:32 AM
Katerina
Spotify Legend
1432 Views
1 replies
0 likes
save
university

1432 Views
1 replies
0 likes

Solved!! Subscription question

wiPlanPremiumCountryPortugal Operating System(Android Marshmallow) I have Spotify Premium with Student Discount and I renewed my discount today because it ends tomorrow. My question is: Will it change to Spotify Premium and i'll be charged 7 EUR whil...

gui_rodrigues
Regular
wiPlan Premium Country Portugal Operating System (Android Marshmallow) I have Spotify Premium with Student Discount and I renewed my discount today because it ends tomorrow. &n...
2019-09-17 7:11:57 PM
2019-09-26 4:57:20 AM
Billy-J
Spotify Star
1397 Views
7 replies
0 likes

1397 Views
7 replies
0 likes

Spotify Family

PlanPremium FamilyCountryNorwayDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI paid 169kr for my Premium family, 3 days later spotify tried to take 169 more, what is this? I am not paying that price for 3 days.

Puddingen
Casual Listener
Plan Premium Family Country Norway Device Samsung Galaxy 9 Operating System Android My Question or Issue I paid 169kr for my Premium family, 3 days later spotify tried ...
2019-09-24 1:59:29 PM
2019-09-26 4:55:17 AM
Billy-J
Spotify Star
1024 Views
4 replies
0 likes

1024 Views
4 replies
0 likes

Can i listen to unavailable songs by changing Payment details?

PlanPremiumCountry India DeviceNokia 7 PlusOperating SystemAndroid My Question or Issue:I am paid subscriber from India, If i change my payment option to UK can i listen to the songs availble in the UK?

bearded_mojo
Casual Listener
Plan Premium Country India Device Nokia 7 Plus Operating System Android My Question or Issue: I am paid subscriber from India, If i change my payment option to UK can i...
2019-09-23 9:35:17 PM
2019-09-26 4:36:25 AM
Billy-J
Spotify Star
627 Views
3 replies
0 likes

627 Views
3 replies
0 likes

premium not showing

On June 26 2019 I signed up for 3 months of premium for 0.99 cents. This expires tomorrow and I want to cancel premium before I automatically get charged $9.99/month starting tomorrow (September 26 2019). I went on my account and it says that I am a ...

mdiamand
Casual Listener
On June 26 2019 I signed up for 3 months of premium for 0.99 cents. This expires tomorrow and I want to cancel premium before I automatically get charged $9.99/month starting tomorrow (September 26 2...
2019-09-25 5:03:37 PM
2019-09-25 12:58:16 AM
AndrewRobs01
Composer
366 Views
3 replies
0 likes

366 Views
3 replies
0 likes

Superuser Contribution Can't reedem voucher

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Me181
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-07-27 9:29:26 PM
2019-09-25 7:45:38 AM
Petya
Community Legend
372 Views
1 replies
0 likes

372 Views
1 replies
0 likes

Premium abonniert, aber nicht aktiviert / Premium features not accessible

Hallo, ich habe Premium abonniert und dafür auch einen Beleg per Mail erhalten sowie in meinem Spotify-Account einsehbar. Leider sind bis heute keine Premium-Funktionen verfügbar und in meinen Einstellungen steht auch "free". Die verfügbaren Hilfeste...

Siggi0812
Casual Listener
Hallo, ich habe Premium abonniert und dafür auch einen Beleg per Mail erhalten sowie in meinem Spotify-Account einsehbar. Leider sind bis heute keine Premium-Funktionen verfügbar und in mein...
2019-09-23 12:54:43 PM
2019-09-24 11:57:59 PM
Emilia_8
Community Legend
958 Views
5 replies
0 likes

958 Views
5 replies
0 likes

Solved!! Page Not Found When Activating Hulu

I have tried everything to activate hulu. I saw other posts very simiilar to this posted very recently, however a Moderator said the issue should be fixed. It's clearly not. I have tried activating it in my normal browser, incognito mode, and even on...

IntimidatingL
Casual Listener
I have tried everything to activate hulu. I saw other posts very simiilar to this posted very recently, however a Moderator said the issue should be fixed. It's clearly not. I have tried activating i...
2019-09-23 5:52:53 AM
2019-09-24 6:38:52 PM
IntimidatingL
Casual Listener
1397 Views
5 replies
0 likes

1397 Views
5 replies
0 likes

Spotify premium student extension

Hi everyone,i have my spotify premium subscription for one year now and on 29.09.2019 it will be extended for one year.Today i got an email where i have been told to press a button to extend the subscription.I logged in on the website to see my subsc...

fionolala
Casual Listener
Hi everyone, i have my spotify premium subscription for one year now and on 29.09.2019 it will be extended for one year. Today i got an email where i have been told to press a button to extend the ...
2019-09-24 4:03:59 PM
2019-09-24 6:10:48 PM
Billy-J
Spotify Star
833 Views
3 replies
0 likes

833 Views
3 replies
0 likes

Renew payment details

PlanPremiumCountrySouth Africa DeviceiPhone Operating SystemiOS 10 My Question or IssueHi, I keep getting the email that I need to update my card/payment information and I’ve done so with 3 different cards and I do not have any more cards to choose f...

VictoriaAmalie
Casual Listener
Plan Premium Country South Africa Device iPhone Operating System iOS 10 My Question or Issue Hi, I keep getting the email that I need to update my card/payment informatio...
2019-09-17 10:12:54 AM
2019-09-24 12:27:33 PM
Billy-J
Spotify Star
755 Views
3 replies
0 likes

755 Views
3 replies
0 likes

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