Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
Janecore_0414
Newbie
139133 Views
100 replies
12 likes

139133 Views
100 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16431 Views
27 replies
4 likes

16431 Views
27 replies
4 likes

trying to change country for student price

Plan Regular to StudentPremiumCountry: CA to US My Question or Issue I have been going to school in the states (I am a Canadian and therefore my account is under CANADA), but when I go to change my country settings as per what is suggested online, Un...

katrina21
Newbie
Plan Regular to Student Premium Country: CA to US My Question or Issue I have been going to school in the states (I am a Canadian and therefore my account is under CANADA)...
2019-07-01 5:43:27 PM
2019-07-01 6:37:09 PM
Billy-J
Spotify Star
465 Views
1 replies
0 likes

465 Views
1 replies
0 likes

I cant find mobile payment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Privet_2k2
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-06-29 12:25:33 PM
2019-07-01 6:33:41 PM
Billy-J
Spotify Star
714 Views
6 replies
0 likes
mobile payment

714 Views
6 replies
0 likes

My Spotify Free acts like SoundCloud Free

PlanFreeCountryUSADeviceOnePlus 7 proOperating SystemAndroid 9.8 My Question or IssueIs this a new feature because I don't want to get charged.I can now chose whatever song and skip back and forth without shuffle. I can't download and still get adds....

Wooffly
Casual Listener
Plan Free Country USA Device OnePlus 7 pro Operating System Android 9.8 My Question or Issue Is this a new feature because I don't want to get charged. I can now chose whatever song...
2019-06-28 7:16:17 AM
2019-07-01 11:32:37 AM
Billy-J
Spotify Star
722 Views
3 replies
0 likes

722 Views
3 replies
0 likes

Solved!! 6 Month Subscriptions

PlanPremiumCountryViet NamDeviceiPhone 6, PCOperating SystemiOS, Window 10 My Question or IssueRight now I'm still using the Spotify premium Renew Monthly.I would love to Subscrice to Spotify for 6 months or a year. But i can't change the plan in my ...

HighDuc
Casual Listener
Plan Premium Country Viet Nam Device iPhone 6, PC Operating System iOS, Window 10 My Question or Issue Right now I'm still using the Spotify premium Renew Monthly. I would love to S...
2019-07-01 3:16:43 AM
2019-07-01 4:55:56 AM
Billy-J
Spotify Star
2561 Views
7 replies
0 likes

2561 Views
7 replies
0 likes

Spotify family the Netherlands...do I delete my own Spotify premium account??

Hello Spotifyettes and Spotifyers,My Mum has subscribed to a Spotify Family account. I already have a Spotify Premium account.Now it seems we both pay for Spotify, while I can use it under her account. I don't know if she has to offically invite me? ...

spotadandy
Music Fan
Hello Spotifyettes and Spotifyers, My Mum has subscribed to a Spotify Family account. I already have a Spotify Premium account. Now it seems we both pay for Spotify, while I ca...
2019-06-30 7:55:53 PM
2019-06-30 8:53:32 PM
Billy-J
Spotify Star
315 Views
1 replies
0 likes

315 Views
1 replies
0 likes

Solved!! Spotify gift card not working :(

PlanFree (want to buy premium)CountryU.S.A.Device IPod TouchOperating SystemiOS 12.3.1. My Question or IssueJust a bit of backstory so you can understand it more. I bought a Spotify gift card at Target maybe 3 days ago. I got home and tried to redeem...

Semijak
Regular
Plan Free (want to buy premium) Country U.S.A. Device IPod Touch Operating System iOS 12.3.1. My Question or Issue Just a bit of backstory so you can understand it more...
2019-06-30 3:53:09 PM
2019-06-30 6:18:36 PM
Billy-J
Spotify Star
748 Views
5 replies
0 likes

748 Views
5 replies
0 likes

Solved!! Spotify Family

On a retiré l’abonnement premium de mon frère car Spotify n’arrive pas a prouver qu’on habite à la meme adresse ! Veuillez vite trouver une solution, je suis prête à donner n’importe quelle preuves que nous habitons à la même adresse.

Sabrinamlg
Casual Listener
On a retiré l’abonnement premium de mon frère car Spotify n’arrive pas a prouver qu’on habite à la meme adresse ! Veuillez vite trouver une solution, je suis prête à donner n’importe quelle pr...
2019-06-30 2:40:39 PM
2019-06-30 5:07:30 PM
Billy-J
Spotify Star
417 Views
3 replies
0 likes

417 Views
3 replies
0 likes

I can’t change my gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

ValG22
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-06-30 7:22:16 AM
2019-06-30 7:38:12 AM
Billy-J
Spotify Star
185 Views
1 replies
0 likes

185 Views
1 replies
0 likes

Solved!! Planning to upgrade from Premium to Family

PlanFree/PremiumCountryCanadaDeviceIphone XROperating SystemiOS 12 My Question or IssueAs the title says. The only question I have is if I do before my the a week before they auto renewal what happens? Does the day when the auto renewal change also?

justwisted
Casual Listener
Plan Free/Premium Country Canada Device Iphone XR Operating System iOS 12 My Question or Issue As the title says. The only question I have is if I do before my the a week before they...
2019-06-30 5:40:53 AM
2019-06-30 7:25:51 AM
Billy-J
Spotify Star
450 Views
3 replies
0 likes

450 Views
3 replies
0 likes

I still have Spotify premium after free trial ended

I registered for Spotify premium with a Visa card that I learned had no balance. It still worked to serve as something for me to get a free trial and I assumed the payment would get rejected the trial would end after a month. The payment failed expec...

RC34
Newbie
I registered for Spotify premium with a Visa card that I learned had no balance. It still worked to serve as something for me to get a free trial and I assumed the payment would get rejected the tria...
2019-06-30 5:39:08 AM
2019-06-30 5:55:14 AM
Billy-J
Spotify Star
753 Views
1 replies
0 likes

753 Views
1 replies
0 likes

subscription

so i have my premuim subscription, i logged out and back in and i didnt have the premium features and it looks like a free account, i looked at everything and my payment is not pending, it went through. how do i fix this???

timmylieberman
Newbie
so i have my premuim subscription, i logged out and back in and i didnt have the premium features and it looks like a free account, i looked at everything and my payment is not pending, it went throu...
2019-06-29 10:33:27 PM
2019-06-30 5:50:33 AM
Billy-J
Spotify Star
247 Views
1 replies
0 likes

247 Views
1 replies
0 likes

Solved!! Visa prepaid for Spotify Premium $0.99 for 3 months offer

None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,et...

gaurangib
Casual Listener
None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macboo...
2019-06-28 11:42:53 PM
2019-06-30 3:28:50 AM
Luan
Spotify Star
1332 Views
3 replies
0 likes

1332 Views
3 replies
0 likes

Superuser Contribution I paid twice for student premium but still a Spotify-Free

PlanStudent PremiumCountryPhilippinesDeviceVivo Y53Operating SystemAndroid 6.0 My Question or IssueSo let's start. My last payment is April 28 for Student Premium. I didn't pay for the month of May-June. So as of yesterday, I cancelled my premium, be...

katherinexlee
Newbie
Plan Student Premium Country Philippines Device Vivo Y53 Operating System Android 6.0 My Question or Issue So let's start. My last payment is April 28 for Student Premium. I ...
2019-06-26 10:15:34 AM
2019-06-29 2:01:21 PM
Peter
Spotify Legend
302 Views
1 replies
0 likes

302 Views
1 replies
0 likes

Superuser Contribution Amount of songs in each playlist no longer displayed

PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating SystemAndroid My Question or IssueWith the new update for Spotify, I've noticed that the amount of songs that are in each playlist created in the library is no longer displayed. So if I cre...

bethblaze
Casual Listener
Plan Premium Country United States Device Samsung Note 8 Operating System Android My Question or Issue With the new update for Spotify, I've noticed that the amount o...
2019-06-26 10:37:45 AM
2019-06-29 1:56:27 PM
Peter
Spotify Legend
688 Views
1 replies
0 likes
Playlist Creation
Playlist feature
playlist help
Playlist issues
Playlist Organization
Playlist problem
Playlists

688 Views
1 replies
0 likes

Superuser Contribution Error al registrar mi dirección

Acabo de pagar el plan familiar premium y registre mal mi dirección. Leí que debo cancelar mi suscripción y hacer una nueva. Pero mi duda es. Si al hacer esto pierdo el pago q y realice y debo volver a pagar? Gracias

Cyyn
Newbie
Acabo de pagar el plan familiar premium y registre mal mi dirección. Leí que debo cancelar mi suscripción y hacer una nueva. Pero mi duda es. Si al hacer esto pierdo el pago q y realice...
2019-06-27 1:37:40 AM
2019-06-29 12:59:28 PM
Peter
Spotify Legend
422 Views
1 replies
0 likes

422 Views
1 replies
0 likes

Superuser Contribution Payment by mobile(M1, Singapore)

PlanFree/PremiumCountrySingaporeDevicexs maxOperating System(iOS 12 My Question or IssueI am from Singapore, and i want to pay for spotify premium, using my mobile bill I am under M1). However, it seems that the only option to pay via mobile is by ha...

ma3333
Casual Listener
Plan Free/Premium Country Singapore Device xs max Operating System (iOS 12 My Question or Issue I am from Singapore, and i want to pay for spotify premium, using my mobile bill I am ...
2019-06-27 6:55:30 PM
2019-06-29 12:52:49 PM
Peter
Spotify Legend
2568 Views
1 replies
0 likes

2568 Views
1 replies
0 likes

Superuser Contribution The 3 months for 99 cents promo

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssueTo me it is really telling how Spotify feels about it's longtime users. Th...

billcar84
Newbie
Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)Android My Question or ...
2019-06-27 10:46:28 PM
2019-06-29 12:47:48 PM
Peter
Spotify Legend
515 Views
1 replies
0 likes

515 Views
1 replies
0 likes

Spotify destroyed my library

This has been raised a few times on the forum, but I want to add one more so Spotify can see more disgruntled customers and hopefully take action. The new update has totally ruined the Spotify experience. I had hundres of artists and thousands of son...

carlnrtn
Casual Listener
This has been raised a few times on the forum, but I want to add one more so Spotify can see more disgruntled customers and hopefully take action. The new update has totally ruined the Spoti...
2019-06-28 12:39:13 PM
2019-06-29 11:42:42 AM
carlnrtn
Casual Listener
1100 Views
4 replies
6 likes
Missing Music
Update

1100 Views
4 replies
6 likes

Superuser Contribution Premium and hulu were canceled for no reason

PlanPremiumCountryUnited stateaSamsung Galaxy 9Operating SystemAndroid oreo My Question or IssueMy issue is that my card information was stolen through a skim device a week and a half ago. I just received my new card yesterday and activated it that n...

BB6934
Newbie
Plan Premium Country United statea Samsung Galaxy 9 Operating System Android oreo My Question or Issue My issue is that my card information was stolen through a skim device a we...
2019-06-22 1:29:18 AM
2019-06-28 2:31:13 PM
HouseofMikado
Casual Listener
2019 Views
6 replies
1 likes

2019 Views
6 replies
1 likes

Superuser Contribution Wrong help on Spotify about payment date

So my problem is that I wanted to change the subscription billing date to be in sync with my payday. I followed the instructions on Spotify website and stopped my premium subscription for some days. I signed up again on 26th so that it would be the d...

mv011
Regular
So my problem is that I wanted to change the subscription billing date to be in sync with my payday. I followed the instructions on Spotify website and stopped my premium subscription for some days. ...
2019-06-14 10:39:16 AM
2019-06-28 1:05:21 PM
Katerina
Spotify Legend
719 Views
5 replies
0 likes

719 Views
5 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts