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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14936 Views
  • 27 replies
  • 2 likes
  • 14936 Views
  • 27 replies
  • 2 likes

Superuser Contribution Spotify keeps charging my bank account.

PlanNoneCountry UruguayDeviceMoto X PlayOperating Systemmarshmallow My Question or IssueHi, I'd like someone to help me please, it's been 2 months I cancelled my spotify premium service, and I keep on getting the charge on my credit card, can someone...

  • Casual Listener
  • Plan None Country  Uruguay Device Moto X Play Operating System marshmallow   My Question or Issue Hi, I'd like someone to help me please, it's been 2 months I cancelled my spotify...
  • Peter
  • Spotify Legend
  • 4953 Views
  • 9 replies
  • 0 likes
  • 4953 Views
  • 9 replies
  • 0 likes

Solved!! I have seen adverts offering Premium for £9:99 for year via a third party is this ligit?

PlanPREMIUMCountry UkDevicePIXEL 2Operating SystemANDROID My Question or IssueI have seen adverts on social media offering Spotify Premium for £9:99 for the year via, what appears to be third parry supply. How ligitimate are these offers?

  • Newbie
  • Plan PREMIUM Country  Uk Device PIXEL 2 Operating System ANDROID   My Question or Issue I have seen adverts on social media offering Spotify Premium for £9:99 for the year via, wh...
  • Maxim
  • Spotify Star
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Trying to un-link Rogers account

PlanPremium through RogersCountryCanada My Question or Issue I spent an hour and half on the online chat and phone with Rogers trying to disconnect my two accounts, only to continually be told I have to go through Spotify to do so, and when going to ...

  • Newbie
  •   Plan Premium through Rogers Country Canada     My Question or Issue  I spent an hour and half on the online chat and phone with Rogers trying to disconnect my two accoun...
  • Maxim
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 339 Views
  • 1 replies
  • 0 likes

Being charged for Premium account after cancelled and went on family plan over a year ago.

My husband and I both had Premium and went to a Family account. We recently discovered that he is still being charged for the Premium plan that we changed to a Family plan over a year ago. How do we get our money back? This is a very frustrating way ...

  • Visitor
  • My husband and I both had Premium and went to a Family account. We recently discovered that he is still being charged for the Premium plan that we changed to a Family plan over a year ago. How do we ...
  • user-removed
  • Not applicable
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

Multiple Problems Upgrading from Premium to Family Plan

USAPremium plan > Family Plan We just switched to the family plan so we could move from one user to four in our household > two adults and two kids. I've set up emails for our kids and have run into multiple problems. With one email I set up a free a...

  • Casual Listener
  • USA Premium plan > Family Plan   We just switched to the family plan so we could move from one user to four in our household > two adults and two kids. I've set up emails for our kids a...
  • NicoleCT
  • Casual Listener
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Will I lose my playlists if I cancel Premium?

PlanFree/PremiumCountry USA My Question or IssueHi, will I lose my playlists, followers or will anything change if I go back to free Spotify? Will I be able to listen to any song I want, any time or will it just shuffle songs and not let me skip song...

  • Newbie
  • Plan Free/Premium Country   USA  My Question or Issue Hi, will I lose my playlists, followers or will anything change if I go back to free Spotify? Will I be able to listen to any son...
  • OneByBoo
  • Roadie
  • 8008 Views
  • 1 replies
  • 0 likes
  • 8008 Views
  • 1 replies
  • 0 likes

My Spotify premium isn’t working.

My Subscription is free, although I had bought a gift card and used the premium from the gift card for my premiumCountry AustraliaDevice(iPhone6)Operating System(iOS 10) My Question or Issue I used the Spotify gift card from my local supermarket and ...

  • Regular
  • My Subscription is free, although I had bought a gift card and used the premium from the gift card for my premium Country  Australia Device (iPhone6) Operating System (iOS 10)   My ...
  • OneByBoo
  • Roadie
  • 711 Views
  • 10 replies
  • 0 likes
  • Premium
  • 711 Views
  • 10 replies
  • 0 likes

Hola, necesito ayuda!

Hola necesito ayuda tenia premium pero a la hora de realizar el pago no se efectuo cancele mi suscripcion pense que era ese el problema ahora quiero volver a pagar premium me me dice lo mismo que algo anda mal con mi proveedor de pagos

  • Newbie
  • Hola necesito ayuda tenia premium pero a la hora de realizar el pago no se efectuo cancele mi suscripcion pense que era ese el problema ahora quiero volver a pagar premium me me dice lo mismo que alg...
  • Luke
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Premium

Hello, I had a premium subscription, change password because I suspected that unknown listened to my account. Now I have no premium anymore? Without free? Why? I have paid once this month ?! Grateful for answers.Sincerely,Maria Andreasson

  • Newbie
  • Hello, I had a premium subscription, change password because I suspected that unknown listened to my account. Now I have no premium anymore? Without free? Why? I have paid once this month ?! Grateful...
  • Luke
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Gift Card

I bought a gift card 3 days ago. My premium was about to expired, so i bought the gift card and when i enter the pin everything was ok. My Premium was going to expired on this 8/25/17. Todays when i try to listen some music the premium was cancelled ...

  • Newbie
  • I bought a gift card 3 days ago. My premium was about to expired, so i bought the gift card and when i enter the pin everything was ok. My Premium was going to expired on this 8/25/17. Todays when i ...
  • Luke
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Je n'arriver à prendre un abonnement.

Salut ! J'ai essayer de renouvler mon abonnement sportify mais j'ai rentré fois la date d'expiration de ma carte. Et mainenant ça me dit contacter le fournisseur de carte

  • Casual Listener
  • Salut !   J'ai essayer de renouvler mon abonnement sportify mais j'ai rentré fois la date d'expiration de ma carte. Et mainenant ça me dit contacter le fournisseur de carte 😞
  • Luke
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

I wanted to make a premium account

I wanted to make a premium account, but always when I write the card details it appears that he is on a bad day and speaks for a new form of payment, but everything is fine with my card. What can I do?

  • Newbie
  • I wanted to make a premium account, but always when I write the card details it appears that he is on a bad day and speaks for a new form of payment, but everything is fine with my card. What can I d...
  • Luke
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

TRIPLE CHARGED

Today i decided to buy premium account, first i tried to get student discount two times i entered my credit card informations and there was written we wont charge you unless you finish your school proof thing , i couldn t proof it and i changed my mi...

  • Newbie
  • Today i decided to buy premium account, first i tried to get student discount two times  i entered my credit card informations and there was written we wont charge you unless you finish your sch...
  • Luke
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

60 Tage Kostenlos Premium, nirgendwo kündigung zu sehen

Guten tag/abend/morgen. Ich hatte mir vor ein paar Wochen spotify einfach mal runtergeladen, da ich es testen wollte.Dort stand dann auch gleich das ich für 60 tage Spotify Premium testen kann,so nun möchte ich dieses aber kündigen und sehe nirgendsw...

  • Newbie
  • Guten tag/abend/morgen.   Ich hatte mir vor ein paar Wochen spotify einfach mal runtergeladen, da ich es testen wollte. Dort stand dann auch gleich das ich für 60 tage Spotify Premium testen ...
  • Luke
  • Spotify Star
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Subscription cancelled

Spoiler (Highlight to read)I recently changed my phone and had all my apps transferred over. Since then I've not been able to log into the app. I've looked on desktop app and it says I'm free user but £9.99 has been taken. How can I stop these? I can...

  • Newbie
  • I recently changed my phone and had all my apps transferred over. Since then I've not been able to log into the app. I've looked on desktop app and it says I'm free user but £9.99 has been taken. &nb...
  • Luke
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Subscribed to Premium but not getting it

I subscribed to premium a fe days back but I am not getting the service. I tried all the options that were mentioned in the community but still I am not getting the service. I remove the device from the devices and add it again and nothing changed. M...

  • Newbie
  • I subscribed to premium a fe days back but I am not getting the service. I tried all the options that were mentioned in the community but still I am not getting the service. I remove the device ...
  • Luke
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Subscription Cancellation

I would like to get in touch with a Spotify staff member URGENTLY. I cancelled my subscription MONTHS ago, I have moved from the UK and have not been using Spotify at all. I was somehow charged for it this entire time and you can see my access, I hav...

  • Newbie
  • I would like to get in touch with a Spotify staff member URGENTLY. I cancelled my subscription MONTHS ago, I have moved from the UK and have not been using Spotify at all. I was somehow charged for i...
  • Luke
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Payment is not accepted

I was a premium member for more than a year.In August 2017 it suddenly stopped my premium account and said do payments. I tried to buy with 2 different bank in total 4 credit cards on 3 different platforms on different network providers. I really wan...

  • Visitor
  • I was a premium member for more than a year.In August 2017 it suddenly stopped my premium account and said do payments. I tried to buy with 2 different bank in total 4 credit cards on 3 different pla...
  • Luke
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes