Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
314xb3oeyhz23xo3xw7t
Newbie
158576 Views
106 replies
12 likes

158576 Views
106 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18009 Views
27 replies
4 likes

18009 Views
27 replies
4 likes

Solved!! Hey this isnt right, I am being charged a district of clumbia tax but im in the U.S.?

Can someone help me please, my account is being charged with a district of columbia tax but I live in the US and have no clue as to why it would think that I'm in a different country and would like to fix itPlanPremiumCountry US

Obediant
Casual Listener
Can someone help me please, my account is being charged with a district of columbia tax but I live in the US and have no clue as to why it would think that I'm in a different country and would like t...
2019-01-22 7:35:30 PM
2019-01-22 9:51:17 PM
mliebler27
Casual Listener
3107 Views
11 replies
1 likes
added
Colimbia
tax

3107 Views
11 replies
1 likes

Solved!! Payment failed for unknown reasons

PlanPremium for familyCountry LithuaniaDeviceHuawei P20 LiteOperating SystemEmui 8.0 My Question or Issue So on the ninth day of month i get a bill to pay for the premium but this month my mom changed her bank account card cause the old one expired, ...

Edvinas1
Casual Listener
Plan Premium for family Country Lithuania Device Huawei P20 Lite Operating System Emui 8.0 My Question or Issue So on the ninth day of month i get a bill to pay f...
2019-01-21 6:23:29 PM
2019-01-22 4:42:22 PM
Edvinas1
Casual Listener
781 Views
6 replies
0 likes

781 Views
6 replies
0 likes

Charged for trial version

Hello, I have subsribed my account to special promotion Premium Spotify registered till December 31st 2018 which was written will be charged by 0.99EUR per month for 3 months, but I was charged 5.99EUR, which is normal not promoted price and I dont a...

bradacdaniel
Newbie
Hello, I have subsribed my account to special promotion Premium Spotify registered till December 31st 2018 which was written will be charged by 0.99EUR per month for 3 months, but I was char...
2019-01-21 8:32:52 PM
2019-01-22 3:17:38 PM
Maxim
Spotify Star
248 Views
1 replies
0 likes

248 Views
1 replies
0 likes

Switched from Premium to Family Premium

TNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry GERMANY Deviceiphone7, 6, Alexa, etc Operating System My Question or Issue Today I switched from premium to fami...

sn-ioyek8q_9
Newbie
TNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country GERMANY Device iphone7, 6, Alexa, etc&nb...
2019-01-21 11:09:32 PM
2019-01-22 7:53:31 AM
Maxim
Spotify Star
344 Views
1 replies
0 likes
Family account wrong name

344 Views
1 replies
0 likes

Solved!! Plano Familiar

PlanPremium familiarCountry BrasilDeviceSamsung galaxy S7Operating SystemAndroid My Question or Issue Meu pai contratou o plano premium familiar, mas não consegue colocar eu e meu irmão.Já fiz todos os passos que pediram no site para reenviar, mas nã...

Taatameneses28
Casual Listener
Plan Premium familiar Country Brasil Device Samsung galaxy S7 Operating System Android My Question or Issue Meu pai contratou o plano premium familiar, mas não consegue c...
2019-01-21 3:21:52 PM
2019-01-21 8:39:06 PM
Bittencourt
Spotify Star
464 Views
3 replies
0 likes

464 Views
3 replies
0 likes

Spotify Gift Card - Exsisting Student Account

PlanStudent/PremiumCountryGermany My Question or Issue Hello,I had a student account and I got an 60 € gift-card. I activated the card to prevent it from decaying. Result is, that I'm having a 6 Month premium account instead of my Student account. Wh...

Codi5
Newbie
Plan Student/Premium Country Germany My Question or Issue Hello, I had a student account and I got an 60 € gift-card. I activated the card to prevent it from decaying. Result...
2019-01-21 5:42:34 PM
2019-01-21 6:43:29 PM
Maxim
Spotify Star
206 Views
1 replies
0 likes

206 Views
1 replies
0 likes

Hulu Resubscribe

Hello! I’ve been subscribed to the Hulu & Premium plan for months now and sudddenly I’m not able to use my Hulu account any longer. When I attempt to log in, it states that I need to “renew my subscription”. I’ve attempted to activate it again and it...

adomyahn
Newbie
Hello! I’ve been subscribed to the Hulu & Premium plan for months now and sudddenly I’m not able to use my Hulu account any longer. When I attempt to log in, it states that I need to “renew my su...
2019-01-21 9:55:33 AM
2019-01-21 5:29:09 PM
Billy-J
Spotify Star
2126 Views
1 replies
0 likes

2126 Views
1 replies
0 likes

Premium subscription renewed yesterday. Husband started family account today...

My premium subscription renewed yesterday (1/20/19) but my husband started a family premium subscription today. Will I be refunded anything for my renewal from yesterday?

traleivan
Newbie
My premium subscription renewed yesterday (1/20/19) but my husband started a family premium subscription today. Will I be refunded anything for my renewal from yesterday?
2019-01-21 2:55:18 PM
2019-01-21 5:12:09 PM
Brunelicia
Community Legend
197 Views
1 replies
0 likes

197 Views
1 replies
0 likes

Automatically changed to family subscription

You guys automatically switched my subscription to Family Subscription without my consent or knowledge. What's up with that?!

person77
Newbie
You guys automatically switched my subscription to Family Subscription without my consent or knowledge. What's up with that?!
2019-01-17 11:49:40 PM
2019-01-21 4:53:09 PM
Bittencourt
Spotify Star
417 Views
3 replies
1 likes

417 Views
3 replies
1 likes

I already paid and I’m still without premium ( in app and web)

CountryMexico yesterday I paid 99mxn at oxxo, I have the receipt and everything and I still have a free account.

Arzolamariana14
Newbie
Country Mexico yesterday I paid 99mxn at oxxo, I have the receipt and everything and I still have a free account.
2019-01-21 2:03:42 PM
2019-01-21 2:30:38 PM
Bittencourt
Spotify Star
219 Views
1 replies
0 likes

219 Views
1 replies
0 likes

Solved!! [Subscription] Google Play Payment

FreeCanada Device Samsung Galaxy A5Operating SystemAbdroid 7 and upper I bought a google play gift card and i wanted to buy a premium account.so is it possible or what?and tell me where can I buy an spotify gift card in winnipeg!cause i couldnt find ...

bleudreams
Casual Listener
Free Canada Device Samsung Galaxy A5 Operating System Abdroid 7 and upper I bought a google play gift card and i wanted to buy a premium account.so is it p...
2019-01-20 6:43:08 PM
2019-01-21 1:43:31 PM
Brunelicia
Community Legend
872 Views
3 replies
0 likes

872 Views
3 replies
0 likes

You broke my family connection

I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it off as apposed to running around and changing cards ...

meobeou
Newbie
I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it o...
2019-01-21 8:49:36 AM
2019-01-21 9:13:43 AM
Maxim
Spotify Star
241 Views
1 replies
0 likes

241 Views
1 replies
0 likes

[Account] Change Username

PlanPremiumCountry BrazilDeviceiPhone 6 PlusOperating SystemiOS 12 My Question or Issue I would like you to help me solve this. I bought the prepaid card in the GiftCard case and left in redemption and I placed the pin until it was right, however I i...

bruno-takimoto
Newbie
Plan Premium Country Brazil Device iPhone 6 Plus Operating System iOS 12 My Question or Issue I would like you to help me solve this. I bought the prepaid card...
2019-01-21 1:43:44 AM
2019-01-21 2:12:46 AM
Bittencourt
Spotify Star
240 Views
1 replies
0 likes

240 Views
1 replies
0 likes

I am being charged on a free account

PlanFreeCountry USDeviceGoogleOperating SystemAndroid My Question or Issue I tried the free trial in May and cancled the trial a week before it ended. Unfortunately, I recently discovered that Spotify have been charging my account for the past 8 mont...

Bro_ham10
Newbie
Plan Free Country US Device Google Operating System Android My Question or Issue I tried the free trial in May and cancled the trial a week before it ended....
2019-01-20 10:30:57 PM
2019-01-21 2:03:56 AM
Bittencourt
Spotify Star
231 Views
1 replies
0 likes

231 Views
1 replies
0 likes

Missing Album - Doesn't make sense?

PlanPremiumCountryNew Zealand My Question or IssueI listen to a lot of the artist 'Blue October' and all their albums except one are on Spotify. The album 'Any Man in America' used to be in Spotify but has now been gone for ages. Could this be in err...

BlueNZ
Newbie
Plan Premium Country New Zealand My Question or Issue I listen to a lot of the artist 'Blue October' and all their albums except one are on Spotify. The album 'Any Man in America' u...
2019-01-20 9:10:20 PM
2019-01-20 9:59:28 PM
Loxer
Community Legend
218 Views
1 replies
0 likes

218 Views
1 replies
0 likes

Family invite not working

PlanPremium familyCountryCanada DeviceSamsung Galaxy 9 My Question or Issue I can invite my son he gets the email and clicks on the link puts in all his info but the submit button is grey and cannot be pushed. I have canceled the invite resent and st...

Aaron48
Newbie
Plan Premium family Country Canada Device Samsung Galaxy 9 My Question or Issue I can invite my son he gets the email and clicks on the link puts in all his info bu...
2019-01-20 8:50:15 PM
2019-01-20 9:38:34 PM
Billy-J
Spotify Star
267 Views
1 replies
0 likes

267 Views
1 replies
0 likes

Lost my music when switching from premium to family

Hello, I recently cancelled my premium plan. I was waiting about two days after the cancellation to start up my family premium plan and now that I have activated all my music from my premium account is gone playlists and everything. This is also a su...

chlozadugahole
Casual Listener
Hello, I recently cancelled my premium plan. I was waiting about two days after the cancellation to start up my family premium plan and now that I have activated all my music from my premium account ...
2019-01-20 5:30:26 PM
2019-01-20 5:45:18 PM
Brunelicia
Community Legend
242 Views
1 replies
0 likes

242 Views
1 replies
0 likes

Early payment for free trial

I had subscribed to Spotify Premium 3 months trial on November 20, 2018 which costed $0.99 /month. But I have been charged $14.99 on january 20th,2019 . My trial should end in february 20th. Why they have charged me one month early?

shri1994
Newbie
I had subscribed to Spotify Premium 3 months trial on November 20, 2018 which costed $0.99 /month. But I have been charged $14.99 on january 20th,2019 . My trial should end in february ...
2019-01-20 6:20:08 AM
2019-01-20 10:18:03 AM
Maxim
Spotify Star
256 Views
1 replies
0 likes

256 Views
1 replies
0 likes

why my debit card is not accepted?

PlanpremiumCountry BOLIVIADeviceHP LAPTOPOperating SystemWINDOWS 10 My Question or Issue i have a debit card, it is available to make online payments, but, i can't use it to pay my subscription

xtianvaca
Casual Listener
Plan premium Country BOLIVIA Device HP LAPTOP Operating System WINDOWS 10 My Question or Issue i have a debit card, it is available to make online payments, but, i can't ...
2019-01-20 7:47:12 AM
2019-01-20 8:46:27 AM
Maxim
Spotify Star
234 Views
1 replies
0 likes

234 Views
1 replies
0 likes

Cancelled my subscription just 1 day before end?

My Question or Issue I have canceled my subscription just 1 day before the end of my renewal date. But, my card has been charged. How to get the refund from Spotify?

Suyogghungrad
Newbie
My Question or Issue I have canceled my subscription just 1 day before the end of my renewal date. But, my card has been charged. How to get the refund from Spotify?
2019-01-20 4:23:48 AM
2019-01-20 7:22:14 AM
Maxim
Spotify Star
238 Views
1 replies
0 likes

238 Views
1 replies
0 likes

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