Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
Marcfk
Visitor
129098 Views
87 replies
10 likes

129098 Views
87 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
15395 Views
27 replies
3 likes

15395 Views
27 replies
3 likes

Solved!! Converting from Premium to Family

PlanFree/PremiumCountry DeviceOperating System(iOS My Question or Issue Hi all,I currently have Premium and my kids have asked me to upgrade to Family so that they too can enjoy Premium (whilst I pay! :)). What is the best way to go about this. Do I ...

BrentonM
Casual Listener
Plan Free/Premium Country Device Operating System (iOS My Question or Issue Hi all,I currently have Premium and my kids have asked me to upgrade to Family so that they to...
2018-12-31 6:16:56 AM
2019-01-06 7:48:08 AM
Billy-J
Spotify Star
567 Views
3 replies
0 likes

567 Views
3 replies
0 likes

Solved!! Vodafone Entertainment Pack Issues

PlanVodafone Premium Entertainment SubscriptionCountryUKDeviceiPhone6Operating SystemIOS My Question or IssueI have cancelled my existing £9.99 premium subscription in order to take up the vodafone premium subscription as part of my mobile package, b...

GVGPIX
Casual Listener
Plan Vodafone Premium Entertainment Subscription Country UK Device iPhone6 Operating System IOS My Question or Issue I have cancelled my existing £9.99 premium subscription in order ...
2018-12-06 8:14:57 PM
2019-01-06 7:45:04 AM
Billy-J
Spotify Star
843 Views
3 replies
0 likes

843 Views
3 replies
0 likes

Switching to Family Plan

I'm currently on the premium plan and want to switch to the family plan. However, I just paid for this month's premium plan on the 25. Will I just pay the difference between the two plans or do I have to pay the full $14.99 and not receive a partial ...

amydouglas107
Newbie
I'm currently on the premium plan and want to switch to the family plan. However, I just paid for this month's premium plan on the 25. Will I just pay the difference between the two plans or ...
2019-01-05 10:26:14 PM
2019-01-06 7:34:28 AM
OneByBoo
Roadie
405 Views
1 replies
1 likes
Family Plan
Premium

405 Views
1 replies
1 likes

Unable to join family plan

My partner has invited me to spotifyi've received the invite on my email but when ive gone to log into my account and follow the instructions in my email to log into my account and press redeemthe code i entered that was sent to my email isnt working...

EmmaDebrincat
Newbie
My partner has invited me to spotify i've received the invite on my email but when ive gone to log into my account and follow the instructions in my email to log into my account and press redeem th...
2019-01-06 4:25:36 AM
2019-01-06 7:31:22 AM
OneByBoo
Roadie
300 Views
1 replies
0 likes

300 Views
1 replies
0 likes

Spotify premium

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Ive has Spotify premium for over a year and I just got a new phone and now it’s saying I don’t have Spotify premium, my bank account shows they’ve al...

Cristian092697
Casual Listener
Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Ive has Spotify premium for over a year and I just got...
2019-01-05 2:05:06 AM
2019-01-06 7:26:23 AM
OneByBoo
Roadie
1440 Views
5 replies
0 likes

1440 Views
5 replies
0 likes

Need a new payment method

Hello Spotify Community! I'm Adolfo, i've been a user of Spotify for almost 3 years now, i've been able to get a Premium Account on Spotify thanks to an association that the company has with Fido (my phone company here in Canada where I live), and th...

adolfmedina97
Newbie
Hello Spotify Community! I'm Adolfo, i've been a user of Spotify for almost 3 years now, i've been able to get a Premium Account on Spotify thanks to an association that the company has with...
2019-01-05 9:45:26 PM
2019-01-06 7:26:13 AM
Maxim
Spotify Star
964 Views
1 replies
0 likes

964 Views
1 replies
0 likes

Joining current account to family account

PlanPremium StudentCountryUSADeviceiPhone SEOperating SystemiOS 10 I currently have a student premium account and my father just subscribed for a family account. How do I join my current account to a subaccount under the family plan without losing an...

barnhsha
Newbie
Plan Premium Student Country USA Device iPhone SE Operating System iOS 10 I currently have a student premium account and my father just subscribed for a family account. How do I join ...
2019-01-05 11:08:41 PM
2019-01-06 7:23:41 AM
Maxim
Spotify Star
178 Views
1 replies
0 likes

178 Views
1 replies
0 likes

Unable to join Family Plan

PlanFreeSingapore Device(iPhone 6s)Operating System(iOS 12.1.12) My Question or IssueI was previously on family plan but I missed out an email to verify my email address and I was kicked out of the plan. Further on when I tried to rejoin the family p...

hwmn-y
Newbie
Plan Free Singapore Device (iPhone 6s) Operating System (iOS 12.1.12) My Question or Issue I was previously on family plan but I missed out an email to verify my email address...
2019-01-06 2:25:46 AM
2019-01-06 7:20:46 AM
Maxim
Spotify Star
226 Views
1 replies
0 likes

226 Views
1 replies
0 likes

Solved!!Superuser Contribution Credited PHP 129 instead of PHP 9

Plan PremiumCountry Philippines Operating System Android I'm actually asking this in behalf of someone else because she doesn't have access to the internet for a while. Simply put, she availed for the PHP 9/3 months promo. However, she was credited P...

jamesTedrick
Casual Listener
Plan Premium Country Philippines Operating System Android I'm actually asking this in behalf of someone else because she doesn't have access to the internet for a wh...
2018-12-18 8:21:54 AM
2019-01-06 4:47:22 AM
jamesTedrick
Casual Listener
1415 Views
4 replies
0 likes

1415 Views
4 replies
0 likes

Premium on App isn’t working

PlanPremiumCountry BulgariaDeviceiPhone 8 PlusOperating SystemiOS 12.1.2 My Question or Issue Hello, after an update of the Spotify App I cannot use Premium. However, the Premium plan is working on my PS4. I tried logging in and out of the app, aswel...

arkata763
Casual Listener
Plan Premium Country Bulgaria Device iPhone 8 Plus Operating System iOS 12.1.2 My Question or Issue Hello, after an update of the Spotify App I cannot use Premium...
2019-01-04 9:43:45 AM
2019-01-05 11:15:36 PM
arkata763
Casual Listener
415 Views
2 replies
0 likes
premium app

415 Views
2 replies
0 likes

Superuser Contribution Payment update for Quebec residents

PlanPremiumCountryCanada / Québec My IssueI recently got a new credit card and I'm trying to update my payment details through the Subscription panel in my account page. However I can't complete the process as there is this useless confirmation box: ...

mystadio
Casual Listener
Plan Premium Country Canada / Québec My Issue I recently got a new credit card and I'm trying to update my payment details through the Subscription panel in my account page. Howeve...
2018-12-11 5:11:35 AM
2019-01-05 9:44:38 PM
CathVa
Newbie
3357 Views
4 replies
0 likes
Payment
Quebec

3357 Views
4 replies
0 likes

Payment

PlanIt was premium for studentsCountry PolandDeviceXiaomi REDMI 4a, LenovoOperating Systemwindows 7, android My Question or Issue Hello. I subscribed for "premium for students" on the 5.10.2018, I've sent my schedule for you and all, you verified it ...

pelasia021
Newbie
Plan It was premium for students Country Poland Device Xiaomi REDMI 4a, Lenovo Operating System windows 7, android My Question or Issue Hello. I subscribed for "prem...
2019-01-05 10:38:32 AM
2019-01-05 5:36:03 PM
OneByBoo
Roadie
481 Views
1 replies
0 likes

481 Views
1 replies
0 likes

Superuser Contribution Revolut card for subscriptions

Dear Sportify, it's about time you remove the geolocation blocking that is affecting Revolut card owners. Banking business is changing rapidly and with players like N26, Revolut and others it is inevitable that in very short time citizens of European...

Mushin2
Casual Listener
Dear Sportify, it's about time you remove the geolocation blocking that is affecting Revolut card owners. Banking business is changing rapidly and with players like N26, Revolut and others it is...
2018-12-30 4:22:23 PM
2019-01-05 3:27:42 PM
Katerina
Spotify Legend
4483 Views
5 replies
6 likes

4483 Views
5 replies
6 likes

Premium monthly subscription not available (only Premium yearly and Family monthly)

PlanFree/PremiumCountryPoland DevicewebOperating SystemWindows My Question or Issue Hi,I just ended my yearly Premium subscription on 31.12.2018. In my profile until yesterday, there was an information that I will be charged on 31.12.2018 for next Pr...

user-removed
Visitor
Plan Free/Premium Country Poland Device web Operating System Windows My Question or Issue Hi, I just ended my yearly Premium subscription on 31.12.2018. In my ...
2019-01-01 5:04:35 PM
2019-01-05 2:48:37 PM
user-removed
Not applicable
757 Views
5 replies
0 likes
Premium
Subscription

757 Views
5 replies
0 likes

Solved!!Superuser Contribution eBay offer of Premium for 2 years for £20

Currently on eBay there is an offer of Spotify Premium (Subscription Upgrade) for 2 Years for £20.Is this legitimate? If so how? Phil

Mole2960
Newbie
Currently on eBay there is an offer of Spotify Premium (Subscription Upgrade) for 2 Years for £20. Is this legitimate? If so how? Phil
2018-12-31 4:29:12 PM
2019-01-05 11:16:51 AM
Peter
Spotify Legend
1675 Views
1 replies
0 likes

1675 Views
1 replies
0 likes

Superuser Contribution Memberships

I used to have a year-long membership and my card expired. I redid the payment and the year-long option is no longer available. What happened?

dlh5793
Newbie
I used to have a year-long membership and my card expired. I redid the payment and the year-long option is no longer available. What happened?
2018-12-31 5:55:06 PM
2019-01-05 11:04:55 AM
Peter
Spotify Legend
316 Views
1 replies
0 likes

316 Views
1 replies
0 likes

Problem with subscription

PlanPremiumCountry TurkeyDeviceLG G3 D855Operating SystemAndroid 9 My Question or Issue I paid for my monthly Premium payment in 24th Dec. 2018. It's been around ten days and Spotify started to say "Payment failed" when i open the app. It tries to re...

Rosenrotx
Casual Listener
Plan Premium Country Turkey Device LG G3 D855 Operating System Android 9 My Question or Issue I paid for my monthly Premium payment in 24th Dec. 2018. It's been around te...
2019-01-04 7:11:42 PM
2019-01-05 9:25:31 AM
OneByBoo
Roadie
550 Views
7 replies
0 likes

550 Views
7 replies
0 likes

Premium issues

PlanPremiumCountry TunisiaDeviceiPhone 6 / PCOperating SystemiOS 12 / Windows10 My Question or IssueHi,My name is Issam and am here to ask you guys if it's possible to pay the Premium pass with the local currency,i mean, since am from Tunisia and i l...

DetroTN
Newbie
Plan Premium Country Tunisia Device iPhone 6 / PC Operating System iOS 12 / Windows10 My Question or Issue Hi, My name is Issam and am here to ask you guys if it's possible ...
2019-01-04 9:19:45 PM
2019-01-05 9:20:26 AM
OneByBoo
Roadie
263 Views
1 replies
0 likes

263 Views
1 replies
0 likes

Premium>Family help?

PlanFree>Free trial?>Premium>FamilyCountry USADeviceiPhone 6Operating SystemiOS 12My Question or Issue Two days ago my mom finally let me upgrade to premium because I had revieved the e-mail about the $0.99 deal (I was a couple days late I realized b...

khoshekh11
Newbie
Plan Free>Free trial?>Premium>Family Country USA Device iPhone 6 Operating System iOS 12 My Question or Issue Two days ago my mom finally let me upgrade to premium becau...
2019-01-03 11:37:03 PM
2019-01-05 8:32:35 AM
Keanu_C
Community Legend
307 Views
1 replies
0 likes

307 Views
1 replies
0 likes

Can someone help me with changing my billing account (Dutch)

Plan: PremiumCountry: NetherlandsDevice: LaptopOperating System: Windows 10 My Question or Issue:I have opened an extra bankaccount at ABN AMRO for my fixed costs.When i try to change my billingaccount at Spotify it does not recognise this extra bank...

Brummelhouse
Newbie
Plan: Premium Country: Netherlands Device: Laptop Operating System: Windows 10 My Question or Issue: I have opened an extra bankaccount at ABN AMRO for my fixed costs. ...
2019-01-03 4:17:19 PM
2019-01-04 5:10:14 PM
OneByBoo
Roadie
245 Views
1 replies
0 likes

245 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts