Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
pathansharma
Visitor
163725 Views
110 replies
12 likes

163725 Views
110 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18445 Views
27 replies
4 likes

18445 Views
27 replies
4 likes

Subscription

PlanPremiumCountry U.S.DeviceMoto e5 playOperating SystemAndroid version 8.0.0 My Question or Issue I use a prepaid Walmart credit card to pay for Spotify. My purchase history for the card shows that on 1/15/19 I was charged for my subscription. Yet ...

Freshcoast710
Newbie
Plan Premium Country U.S. Device Moto e5 play Operating System Android version 8.0.0 My Question or Issue I use a prepaid Walmart credit card to pay for Spotify. My purch...
2019-01-23 2:43:09 PM
2019-01-24 2:55:23 PM
Brunelicia
Community Legend
325 Views
1 replies
0 likes

325 Views
1 replies
0 likes

Superuser Contribution Subscription is billed twice

I upgraded my regular paid subscription to a family plan and now my family is on the plan however I am being charged monthly for a regular account (9.99) and a family account (14.99) . How can I get the regular account to stop being charged to my cre...

Ezzy_sp
Newbie
I upgraded my regular paid subscription to a family plan and now my family is on the plan however I am being charged monthly for a regular account (9.99) and a family account (14.99) . How can I...
2019-01-24 6:09:51 AM
2019-01-24 9:53:41 AM
Daisy
Spotify Legend
245 Views
1 replies
0 likes

245 Views
1 replies
0 likes

Solved!!Superuser Contribution Double charged

My Question or Issue I recently checked my bank statement and noticed that I was charged on the 22nd of January 2019, then again today (24th January 2019). Both times money was deducted from my account. Why was I double charged if the payment went th...

MariaElichino
Newbie
My Question or Issue I recently checked my bank statement and noticed that I was charged on the 22nd of January 2019, then again today (24th January 2019). Both times money was deducte...
2019-01-24 9:31:27 AM
2019-01-24 9:44:15 AM
Daisy
Spotify Legend
840 Views
2 replies
0 likes

840 Views
2 replies
0 likes

Premium disappeared?

PlanPremiumCountry USDeviceIpod Operating SystemiOS 10 (or the most recent update) My Question or Issue I recieved an e-mail saying my spotify account couldn't be paid. I tried following the steps and re-entering my information but it kept taking me ...

Puddle_turtle
Casual Listener
Plan Premium Country US Device Ipod Operating System iOS 10 (or the most recent update) My Question or Issue I recieved an e-mail saying my spotify account ...
2019-01-23 3:45:11 PM
2019-01-23 9:39:05 PM
Brunelicia
Community Legend
316 Views
3 replies
0 likes

316 Views
3 replies
0 likes

Superuser Contribution Payment for Gift card not getting through in Singapore

Hi,When i try to purchase a gift card in Singapore and use a local payment method, it does not complete the transaction and says payment failed. Has anyone from Singapore faced such a scenario and had it solved? ThanksRajaram

user-removed
Visitor
Hi, When i try to purchase a gift card in Singapore and use a local payment method, it does not complete the transaction and says payment failed. Has anyone from Singapore faced such a scenario and ...
2019-01-15 8:20:42 AM
2019-01-23 4:12:47 PM
Peter
Spotify Legend
518 Views
1 replies
0 likes
Gift Card
Payments
singapore

518 Views
1 replies
0 likes

OVERCHARGE FOR STUDENT PREMIUM

I already renewed my student premium account and was verified using student email address. Why am I being charged for $9.99 AGAIN!? I already addressed this issue after the first over charge and received a refund of $5. SPOTIFY, I shouldn't have to a...

dee_elle
Newbie
I already renewed my student premium account and was verified using student email address. Why am I being charged for $9.99 AGAIN!? I already addressed this issue after the first over charge and...
2019-01-22 7:50:06 PM
2019-01-23 1:23:37 PM
Brunelicia
Community Legend
328 Views
1 replies
0 likes

328 Views
1 replies
0 likes

Changing countries without changing credit card?

I'm a premium user and would like to change my country settings as I have moved from Canada to Mexico on an indefinite basis. However, Spotify indicates that in order to change the country, I must input a payment method issued by the new country...bu...

sirchad
Casual Listener
I'm a premium user and would like to change my country settings as I have moved from Canada to Mexico on an indefinite basis. However, Spotify indicates that in order to change the country, I...
2019-01-21 5:40:46 PM
2019-01-22 12:59:26 AM
Maxim
Spotify Star
789 Views
3 replies
1 likes

789 Views
3 replies
1 likes

Solved!! Hey this isnt right, I am being charged a district of clumbia tax but im in the U.S.?

Can someone help me please, my account is being charged with a district of columbia tax but I live in the US and have no clue as to why it would think that I'm in a different country and would like to fix itPlanPremiumCountry US

Obediant
Casual Listener
Can someone help me please, my account is being charged with a district of columbia tax but I live in the US and have no clue as to why it would think that I'm in a different country and would like t...
2019-01-22 7:35:30 PM
2019-01-22 9:51:17 PM
mliebler27
Casual Listener
3109 Views
11 replies
1 likes
added
Colimbia
tax

3109 Views
11 replies
1 likes

Solved!! Payment failed for unknown reasons

PlanPremium for familyCountry LithuaniaDeviceHuawei P20 LiteOperating SystemEmui 8.0 My Question or Issue So on the ninth day of month i get a bill to pay for the premium but this month my mom changed her bank account card cause the old one expired, ...

Edvinas1
Casual Listener
Plan Premium for family Country Lithuania Device Huawei P20 Lite Operating System Emui 8.0 My Question or Issue So on the ninth day of month i get a bill to pay f...
2019-01-21 6:23:29 PM
2019-01-22 4:42:22 PM
Edvinas1
Casual Listener
792 Views
6 replies
0 likes

792 Views
6 replies
0 likes

Charged for trial version

Hello, I have subsribed my account to special promotion Premium Spotify registered till December 31st 2018 which was written will be charged by 0.99EUR per month for 3 months, but I was charged 5.99EUR, which is normal not promoted price and I dont a...

bradacdaniel
Newbie
Hello, I have subsribed my account to special promotion Premium Spotify registered till December 31st 2018 which was written will be charged by 0.99EUR per month for 3 months, but I was char...
2019-01-21 8:32:52 PM
2019-01-22 3:17:38 PM
Maxim
Spotify Star
250 Views
1 replies
0 likes

250 Views
1 replies
0 likes

Switched from Premium to Family Premium

TNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry GERMANY Deviceiphone7, 6, Alexa, etc Operating System My Question or Issue Today I switched from premium to fami...

sn-ioyek8q_9
Newbie
TNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country GERMANY Device iphone7, 6, Alexa, etc&nb...
2019-01-21 11:09:32 PM
2019-01-22 7:53:31 AM
Maxim
Spotify Star
346 Views
1 replies
0 likes
Family account wrong name

346 Views
1 replies
0 likes

Solved!! Plano Familiar

PlanPremium familiarCountry BrasilDeviceSamsung galaxy S7Operating SystemAndroid My Question or Issue Meu pai contratou o plano premium familiar, mas não consegue colocar eu e meu irmão.Já fiz todos os passos que pediram no site para reenviar, mas nã...

Taatameneses28
Casual Listener
Plan Premium familiar Country Brasil Device Samsung galaxy S7 Operating System Android My Question or Issue Meu pai contratou o plano premium familiar, mas não consegue c...
2019-01-21 3:21:52 PM
2019-01-21 8:39:06 PM
Bittencourt
Spotify Star
473 Views
3 replies
0 likes

473 Views
3 replies
0 likes

Spotify Gift Card - Exsisting Student Account

PlanStudent/PremiumCountryGermany My Question or Issue Hello,I had a student account and I got an 60 € gift-card. I activated the card to prevent it from decaying. Result is, that I'm having a 6 Month premium account instead of my Student account. Wh...

Codi5
Newbie
Plan Student/Premium Country Germany My Question or Issue Hello, I had a student account and I got an 60 € gift-card. I activated the card to prevent it from decaying. Result...
2019-01-21 5:42:34 PM
2019-01-21 6:43:29 PM
Maxim
Spotify Star
208 Views
1 replies
0 likes

208 Views
1 replies
0 likes

Hulu Resubscribe

Hello! I’ve been subscribed to the Hulu & Premium plan for months now and sudddenly I’m not able to use my Hulu account any longer. When I attempt to log in, it states that I need to “renew my subscription”. I’ve attempted to activate it again and it...

adomyahn
Newbie
Hello! I’ve been subscribed to the Hulu & Premium plan for months now and sudddenly I’m not able to use my Hulu account any longer. When I attempt to log in, it states that I need to “renew my su...
2019-01-21 9:55:33 AM
2019-01-21 5:29:09 PM
Billy-J
Spotify Star
2126 Views
1 replies
0 likes

2126 Views
1 replies
0 likes

Premium subscription renewed yesterday. Husband started family account today...

My premium subscription renewed yesterday (1/20/19) but my husband started a family premium subscription today. Will I be refunded anything for my renewal from yesterday?

traleivan
Newbie
My premium subscription renewed yesterday (1/20/19) but my husband started a family premium subscription today. Will I be refunded anything for my renewal from yesterday?
2019-01-21 2:55:18 PM
2019-01-21 5:12:09 PM
Brunelicia
Community Legend
199 Views
1 replies
0 likes

199 Views
1 replies
0 likes

Automatically changed to family subscription

You guys automatically switched my subscription to Family Subscription without my consent or knowledge. What's up with that?!

person77
Newbie
You guys automatically switched my subscription to Family Subscription without my consent or knowledge. What's up with that?!
2019-01-17 11:49:40 PM
2019-01-21 4:53:09 PM
Bittencourt
Spotify Star
418 Views
3 replies
1 likes

418 Views
3 replies
1 likes

I already paid and I’m still without premium ( in app and web)

CountryMexico yesterday I paid 99mxn at oxxo, I have the receipt and everything and I still have a free account.

Arzolamariana14
Newbie
Country Mexico yesterday I paid 99mxn at oxxo, I have the receipt and everything and I still have a free account.
2019-01-21 2:03:42 PM
2019-01-21 2:30:38 PM
Bittencourt
Spotify Star
220 Views
1 replies
0 likes

220 Views
1 replies
0 likes

Solved!! [Subscription] Google Play Payment

FreeCanada Device Samsung Galaxy A5Operating SystemAbdroid 7 and upper I bought a google play gift card and i wanted to buy a premium account.so is it possible or what?and tell me where can I buy an spotify gift card in winnipeg!cause i couldnt find ...

bleudreams
Casual Listener
Free Canada Device Samsung Galaxy A5 Operating System Abdroid 7 and upper I bought a google play gift card and i wanted to buy a premium account.so is it p...
2019-01-20 6:43:08 PM
2019-01-21 1:43:31 PM
Brunelicia
Community Legend
876 Views
3 replies
0 likes

876 Views
3 replies
0 likes

You broke my family connection

I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it off as apposed to running around and changing cards ...

meobeou
Newbie
I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it o...
2019-01-21 8:49:36 AM
2019-01-21 9:13:43 AM
Maxim
Spotify Star
242 Views
1 replies
0 likes

242 Views
1 replies
0 likes

[Account] Change Username

PlanPremiumCountry BrazilDeviceiPhone 6 PlusOperating SystemiOS 12 My Question or Issue I would like you to help me solve this. I bought the prepaid card in the GiftCard case and left in redemption and I placed the pin until it was right, however I i...

bruno-takimoto
Newbie
Plan Premium Country Brazil Device iPhone 6 Plus Operating System iOS 12 My Question or Issue I would like you to help me solve this. I bought the prepaid card...
2019-01-21 1:43:44 AM
2019-01-21 2:12:46 AM
Bittencourt
Spotify Star
241 Views
1 replies
0 likes

241 Views
1 replies
0 likes

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