Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
Makseye
Visitor
133083 Views
93 replies
11 likes

133083 Views
93 replies
11 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16024 Views
27 replies
3 likes

16024 Views
27 replies
3 likes

Superuser Contribution I’m signing into someone else’s account!?

PlanPremiumCountryaus DeviceiPhone 5sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueso I bought a new phone and wanted to sign into Spotify but couldn’t remember my password. When I reset it I signed into someone else’s a...

Hurricanblue
Newbie
Plan Premium Country aus Device iPhone 5s Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue so I bought a new phone and wanted to sign into S...
2018-07-04 7:01:06 AM
2018-07-04 3:36:59 PM
MaríaCamila
Roadie
322 Views
1 replies
0 likes

322 Views
1 replies
0 likes

Superuser Contribution Charged for an account I don’t have

So I cancelled my student premium subscription earlier on this account, but I got charged the other day, and not in the same day I would have normally gotten charged. I checked my account and it says I haven’t renewed it. I also don’t have any other ...

Ehela
Newbie
So I cancelled my student premium subscription earlier on this account, but I got charged the other day, and not in the same day I would have normally gotten charged. I checked my account and it says...
2018-07-04 4:34:20 AM
2018-07-04 3:35:15 PM
MaríaCamila
Roadie
1315 Views
2 replies
0 likes

1315 Views
2 replies
0 likes

Superuser Contribution Cambio de suscripcion familiar a individual sin aviso.

Tuve un problema con la aplicación en mi celular, el cual no pudo hacer el cargo a la tarjeta que siempre la tuve vinculada, para no perder el servicio y perder tiempo en aclaración hice el cambio a otra tarjeta que poseo, el proceso de cambio en la ...

larcknod
Newbie
Tuve un problema con la aplicación en mi celular, el cual no pudo hacer el cargo a la tarjeta que siempre la tuve vinculada, para no perder el servicio y perder tiempo en aclaración hice el cambio a ...
2018-07-04 4:07:17 AM
2018-07-04 3:07:25 PM
MaríaCamila
Roadie
1382 Views
1 replies
0 likes

1382 Views
1 replies
0 likes

Am I supposed to like Drake or having ads at my premium account?

PlanPremiumCountry Brazil My Question or Issue I pay monthly a certain amount of money in order not to have ads presented. Why the **bleep** do you present me ads? I'm not interested in Drake's music, however good you guys think it is, I'm not intere...

Leocura
Casual Listener
Plan Premium Country Brazil My Question or Issue I pay monthly a certain amount of money in order not to have ads presented. Why the **bleep** do you present me ad...
2018-07-03 10:03:18 PM
2018-07-04 11:04:22 AM
Luke
Spotify Star
490 Views
4 replies
1 likes

490 Views
4 replies
1 likes

Renew family premium members

I cant renew my family members for this Family premium. I already send them the invitation but they cannot join.I already resend it but nothing happened. I csncel it then retype again, the same.Every month im doing this. Btw my patme t is thru credit...

Jhennaquino
Casual Listener
I cant renew my family members for this Family premium. I already send them the invitation but they cannot join. I already resend it but nothing happened. I csncel it then retype again, the same. E...
2018-07-04 4:15:43 AM
2018-07-04 6:40:58 AM
Kamran
Composer
829 Views
2 replies
0 likes

829 Views
2 replies
0 likes

Paguei o boleto e o pagamento ainda está grátis.

Paguei 3 meses de spotify pela promoção de 24,90 no boleto e recebi um email de confirmação,inclusive tenho a nota fiscal.Mas meu spotify premium não foi liberado e não encontro mais este email na minha caixa de entrada.O que devo fazer??

michellysiq
Newbie
Paguei 3 meses de spotify pela promoção de 24,90 no boleto e recebi um email de confirmação,inclusive tenho a nota fiscal.Mas meu spotify premium não foi liberado e não encontro mais este ema...
2018-07-04 2:09:22 AM
2018-07-04 5:15:47 AM
Bittencourt
Spotify Star
242 Views
1 replies
0 likes

242 Views
1 replies
0 likes

Superuser Contribution applying for a premium account

I tried twice to apply for the premium account but I had insufficient credit on my phone and then when I wanted to apply for the third time it says that I have ran out of attempts using my mobile number? pls, help is there anyway i can redo the regis...

prishveen1997
Casual Listener
I tried twice to apply for the premium account but I had insufficient credit on my phone and then when I wanted to apply for the third time it says that I have ran out of attempts using my mo...
2018-07-02 5:50:15 PM
2018-07-03 8:45:54 PM
MaríaCamila
Roadie
206 Views
1 replies
0 likes

206 Views
1 replies
0 likes

Superuser Contribution ayudaa

Holaaa linda noche, hace unos días realize el Spotify premium para estudiandtes ingrese mis datos comprobé que soy estudiante y ya se realizó el cargo pero aún sigue en (free) como puedo cancelar los pago?? Ayudaa My Question or Issue

Cortes2
Newbie
Holaaa linda noche, hace unos días realize el Spotify premium para estudiandtes ingrese mis datos comprobé que soy estudiante y ya se realizó el cargo pero aún sigue en (free) como puedo cancelar los...
2018-07-03 4:44:21 AM
2018-07-03 8:36:29 PM
MaríaCamila
Roadie
219 Views
1 replies
0 likes

219 Views
1 replies
0 likes

Superuser Contribution Spotify premium subscription not working using Smart(Error)

Everytime I click an amount and enter my # and press next, it keeps saying an error and I can't proceed (I did it on pc) I tried everything and still nothing. Really need the premium plz send help

Thedarkyaksha
Newbie
Everytime I click an amount and enter my # and press next, it keeps saying an error and I can't proceed (I did it on pc) I tried everything and still nothing. Really need the premium plz send help
2018-07-03 4:15:37 PM
2018-07-03 8:07:38 PM
MaríaCamila
Roadie
324 Views
1 replies
0 likes

324 Views
1 replies
0 likes

Superuser Contribution Where is my Spotify Premium?

Where is the Spotify Premium I bought? My QuCestion or Issue Can someone help me at Spotify?

user-removed
Visitor
Where is the Spotify Premium I bought? My QuCestion or Issue Can someone help me at Spotify?
2018-07-03 7:08:14 PM
2018-07-03 8:02:54 PM
MaríaCamila
Roadie
200 Views
1 replies
0 likes

200 Views
1 replies
0 likes

Solved!! Giftcard madness

PlanFree/PremiumCountry NetherlandsDevice(iPhone 8Operating System(iOS 11 My Question or Issue I have a spotify giftcard. But i cant use it. Never used the free trial and i dont want to. They only give me the option to pay through creditcard, ideal o...

Gapstract
Casual Listener
Plan Free/Premium Country Netherlands Device (iPhone 8 Operating System (iOS 11 My Question or Issue I have a spotify giftcard. But i cant use it. Never used the free tri...
2018-07-03 6:16:54 PM
2018-07-03 7:08:32 PM
Loxer
Community Legend
561 Views
5 replies
0 likes

561 Views
5 replies
0 likes

Cancelling

My Question or Issue Hi i am wondering what to do. I paid for premium yesterday. And then cancelled my card details with them today. Then got an email saying my premium runs out tommoroe. I hope not as ive paid 9.99 for another month on yesyerday

Lindsey1989
Casual Listener
My Question or Issue Hi i am wondering what to do. I paid for premium yesterday. And then cancelled my card details with them today. Then got an email saying my premium runs out tommoroe. I ho...
2018-07-02 8:11:59 PM
2018-07-03 6:27:13 PM
Noah
Spotify Star
332 Views
3 replies
0 likes

332 Views
3 replies
0 likes

Gift Card Subscription Problem

PlanFree/Premium PremiumCountryUSA Deviceiphone 5Operating System(iOS 10, Android Oreo, Windows 10,etc.)I received gift card with gift code and inadvertently signed up on my ipad instead of my phone. How do I switch the subscription from ipad to phon...

user-removed
Visitor
Plan Free/Premium Premium Country USA Device iphone 5 Operating System (iOS 10, Android Oreo, Windows 10,etc.) I received gift card with gift code and inadvert...
2018-07-03 5:20:30 PM
2018-07-03 5:36:42 PM
user-removed
Not applicable
164 Views
1 replies
0 likes

164 Views
1 replies
0 likes

Premium payment

PlanFree/PremiumCountry DeviceiPhone 6sOperating SystemIOS 10 My Question or Issue I am late on my premium payment and when I log in and go to subscription it says I’m not on a subscription how do I update my payment and carry on with premium

gb810s-cdm_0f
Casual Listener
Plan Free/Premium Country Device iPhone 6s Operating System IOS 10 My Question or Issue I am late on my premium payment and when I log in and go to subscription i...
2018-07-03 3:50:08 PM
2018-07-03 4:15:49 PM
gb810s-cdm_0f
Casual Listener
202 Views
2 replies
0 likes

202 Views
2 replies
0 likes

Solved!! Spotify Premium Vodafone Ireland Subscription doesn't work.

Hi guys, My Plan with Vodafone is ,,Red Connect" which give me access for free to spotify premium.I have already subscribe, activate and connect subscryption with my already exysting spotify account. But when i log in it still showing Free. I have co...

GrZeLa_82
Newbie
Hi guys, My Plan with Vodafone is ,,Red Connect" which give me access for free to spotify premium. I have already subscribe, activate and connect subscryption with my already exysting ...
2018-07-03 3:17:12 PM
2018-07-03 4:10:33 PM
Luke
Spotify Star
1496 Views
1 replies
0 likes

1496 Views
1 replies
0 likes

Superuser Contribution Why am I seeing ads despite paying to not see them?

PlanPremiumCountryUnited States Device(All Platforms)Operating System(All Platforms) My Question or IssueI pay a monthly subscription fee so I don't have to deal with ads. So why is Drake being advertised on the cover of nearly every sponsored playli...

moartato
Newbie
Plan Premium Country United States Device (All Platforms) Operating System (All Platforms) My Question or Issue I pay a monthly subscription fee so I don't have to de...
2018-07-02 5:06:54 PM
2018-07-03 3:44:01 PM
Chris
Spotify
373 Views
1 replies
4 likes

373 Views
1 replies
4 likes

spotify premium

PlanPremium Philippines Device(Samsung Grand Prime)Operating System(Android) Hi. I already paid my spotify premium, just want to know why I'm still on free spotify?

ambien
Casual Listener
Plan Premium Philippines Device (Samsung Grand Prime) Operating System (Android) Hi. I already paid my spotify premium, just want to know why I'm still on free ...
2018-07-03 12:46:52 PM
2018-07-03 1:05:06 PM
ambien
Casual Listener
274 Views
2 replies
0 likes

274 Views
2 replies
0 likes

You broke my family connection becasue I couldn't pay in time? That's low

PlanFamily/Premium My Question or Issue I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it off as appos...

SeanV
Regular
Plan Family/Premium My Question or Issue I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I ...
2018-07-02 12:08:03 AM
2018-07-03 12:15:03 PM
Maxim
Spotify Star
244 Views
1 replies
0 likes

244 Views
1 replies
0 likes

Student and Hulu subscription

I paid for the student premium account and I got veriefied already since yesterday and my account still says I am on the free subscriptions. I saw that there was a pending charge in my bank account ,how can I fix this to have my premium account worki...

Alma01
Casual Listener
I paid for the student premium account and I got veriefied already since yesterday and my account still says I am on the free subscriptions. I saw that there was a pending charge in my bank account ,...
2018-07-03 3:21:37 AM
2018-07-03 5:49:44 AM
Noah
Spotify Star
648 Views
3 replies
0 likes
Student premium help

648 Views
3 replies
0 likes

Unable to get student subscription but card still charged

Hello, I was unable to verify my status as a student even though I followed the verification instructions multiple times, however my card has still been charged. When will I see a refund on my card? Thank you

bigboinz
Newbie
Hello, I was unable to verify my status as a student even though I followed the verification instructions multiple times, however my card has still been charged. When will I see a refund on ...
2018-07-02 12:47:02 AM
2018-07-03 3:46:41 AM
Noah
Spotify Star
225 Views
1 replies
0 likes

225 Views
1 replies
0 likes

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