Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 163762 Views
- 110 replies
- 12 likes
- 163762 Views
- 110 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18447 Views
- 27 replies
- 4 likes
- 18447 Views
- 27 replies
- 4 likes
Superuser Contribution Visa card isn’t going through in Ghana
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Casual Listener
- 509 Views
- 2 replies
- 0 likes
- 509 Views
- 2 replies
- 0 likes
Subscription
PlanPremiumCountryGermanyDeviceGalaxy S22+Operating System Android My Question or IssueI have had a Spotify Premium account for 10 years, and the subscription fee has always been charged, including on August 11th, 2024. However, as of today, my accou...
- Plan Premium Country Germany Device Galaxy S22+ Operating System Android My Question or Issue I have had a Spotify Premium account for 10 years, and the subscription fee ...
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- Spotify Star
- 503 Views
- 3 replies
- 0 likes
- 503 Views
- 3 replies
- 0 likes
Unable to Join a premium duo
PlanPremium DuoCountryCanada My Question or IssueMy partner and I shared a Premium Duo plan, but temporarily paused it for two days. I am now trying to re-join using a new invite link however I repeatedly end up on a screen that says "There was a pro...
- Plan Premium Duo Country Canada My Question or Issue My partner and I shared a Premium Duo plan, but temporarily paused it for two days. I am now trying to re-join using a new invite lin...
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- Spotify Star
- 636 Views
- 7 replies
- 0 likes
- 636 Views
- 7 replies
- 0 likes
Solved!! Family Plan in Egypt (Fawry Option)
Hello, Last time I subscribed there was an option to subscribe using Fawry as a pre-paid option and it's now unavailable but still available in other plans. Is there a way to pre-pay using Fawry for the family plan or will it be re-enabled anytime so...
- Hello, Last time I subscribed there was an option to subscribe using Fawry as a pre-paid option and it's now unavailable but still available in other plans. Is there a way to pre-pay using Fawry for ...
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- Spotify Star
- 891 Views
- 1 replies
- 0 likes
- 891 Views
- 1 replies
- 0 likes
Duo-subscription to single subscription
Hello! I had a duo subscription with a friend, but he wanted to unsubscribe from spotify. i got an email with an offer to buy a 3 month subscription for 11.99 euros, i agreed and paid for it, i clicked unsubscribe duo subscription, but it shows that ...
- Hello! I had a duo subscription with a friend, but he wanted to unsubscribe from spotify. i got an email with an offer to buy a 3 month subscription for 11.99 euros, i agreed and paid for it, i click...
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- Spotify Star
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Can I claim a free trial if I redeem a gift card?
I want to claim my free trial, but I need a credit card (or something like that) to redeem it.Can I use a gift card to activate my trial?
- I want to claim my free trial, but I need a credit card (or something like that) to redeem it. Can I use a gift card to activate my trial?
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- Moderator
- 289 Views
- 1 replies
- 0 likes
- 289 Views
- 1 replies
- 0 likes
Superuser Contribution I am a premium member, spotify on Samsung TV says not
Dear all, I am trying to log into my account on spotify. I am currently a premium member of a family plan. My mother is the "main" premium member as she pays the bill and invited me as one of her family members. Now I am trying to log into my account...
- Dear all, I am trying to log into my account on spotify. I am currently a premium member of a family plan. My mother is the "main" premium member as she pays the bill and invited me as one o...
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- Newbie
- 849 Views
- 4 replies
- 0 likes
- 849 Views
- 4 replies
- 0 likes
Can’t join family account
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
I want to start paying by mobile money
I deactivated my card and I prefer using my airtel mobile money for payments
- I deactivated my card and I prefer using my airtel mobile money for payments
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- Spotify Star
- 932 Views
- 1 replies
- 0 likes
- 932 Views
- 1 replies
- 0 likes
Superuser Contribution Tirei meu cartão e fez a compra do mesmo jeito
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Moderator
- 136 Views
- 1 replies
- 0 likes
- 136 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Why there are two different prices offered to me on the website and the app
On the app Spotify offers me premium for 3 months for 9,99€ but on the website it says 11,99€
- On the app Spotify offers me premium for 3 months for 9,99€ but on the website it says 11,99€
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- Casual Listener
- 554 Views
- 5 replies
- 1 likes
- 554 Views
- 5 replies
- 1 likes
Vodafone - Premium subscription disappeared
Hi, I have checked my Spotify account today and the Premium subscription I have as part of my Vodafone plan has changed to the free version. I have checked with Vodafone and they say my plan should still be active. I have tried restarting the Spotify...
- Hi, I have checked my Spotify account today and the Premium subscription I have as part of my Vodafone plan has changed to the free version. I have checked with Vodafone and they sa...
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- Spotify Star
- 254 Views
- 1 replies
- 0 likes
- 254 Views
- 1 replies
- 0 likes
Still being charged
About six months ago, I updated my account, transferred all the information and I handed it over to my brother. I made sure to change my card number and information for his. However, I’ve been charged the past three months and I have no idea how to t...
- About six months ago, I updated my account, transferred all the information and I handed it over to my brother. I made sure to change my card number and information for his. However, I’ve been charge...
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- Spotify Star
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Solved!! How to get premium duo offer after dismissing it
PlanPremium IndividualCountryUKOperating SystemAndroid My Question or IssueI recently got an offer to upgrade to duo but I accidentally dismissed it. How do I access it again?
- Plan Premium Individual Country UK Operating System Android My Question or Issue I recently got an offer to upgrade to duo but I accidentally dismissed it. How do I access it again?
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- Spotify Star
- 275 Views
- 1 replies
- 0 likes
- 275 Views
- 1 replies
- 0 likes
Change from induvidual to family
My family members have either an individual account or duo account . I would like to change to family account. If i invite will their membership changes automatically at the end of the month without loosing any playlist etc
- My family members have either an individual account or duo account . I would like to change to family account. If i invite will their membership changes automatically at the end of the month without ...
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- Spotify Star
- 211 Views
- 3 replies
- 0 likes
- 211 Views
- 3 replies
- 0 likes
How to cancel a pending downgrade from Family Premium to Basic Family (UK)
PlanPremium Family (hopefully not changing to Basic Family)CountryUKOperating SystemAndroid V14 My Question or IssueI have Spotify Premium Family, paid for via Google Play. Two weeks ago, I downgraded my plan to Basic Family in the spotify App, start...
- Plan Premium Family (hopefully not changing to Basic Family) Country UK Operating System Android V14 My Question or Issue I have Spotify Premium Family, paid for via Google Play. &nbs...
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- Spotify Star
- 351 Views
- 1 replies
- 0 likes
- 351 Views
- 1 replies
- 0 likes
Unable to purchase the 3 month Paypal x Spotify susbcription.
PlanFree > PremiumCountryUKDeviceIphone 12 and Chrome on PCOperating SystemIOS 17 & Win 11 My Question or IssueHello I tried to susbcribe to premium through Paypals 3 month offer and I have verified my card and account yet when I go to pay with paypa...
- Plan Free > Premium Country UK Device Iphone 12 and Chrome on PC Operating System IOS 17 & Win 11 My Question or Issue Hello I tried to susbcribe to premium thro...
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- Not applicable
- 910 Views
- 7 replies
- 0 likes
- 910 Views
- 7 replies
- 0 likes
Superuser Contribution Reissue gift cards
It's a hassle to buy premium every month. People like taking long terms plans. Issue a 6 month and 12 month premium gift card
- It's a hassle to buy premium every month. People like taking long terms plans. Issue a 6 month and 12 month premium gift card
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- Moderator
- 333 Views
- 1 replies
- 0 likes
- 333 Views
- 1 replies
- 0 likes
Can't pay for duo due to country restrictions
I have a Japan based spotify account and a USA based bank account. Currently living in Japan tried upgrading to duo from standard premium, and thought it was glitching because it wouldn't let me upgrade so I canceled my subscription so I could start ...
- I have a Japan based spotify account and a USA based bank account. Currently living in Japan tried upgrading to duo from standard premium, and thought it was glitching because it wouldn't let me upgr...
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- Spotify Star
- 358 Views
- 1 replies
- 0 likes
- 358 Views
- 1 replies
- 0 likes
Duo Premium
My friend and I are on the duo premium plan and she is still getting charged as an individual plan. How can she stop paying for her individual plan without making it inaccessible for herPlanDuo Premium CountryNew Zealand Deviceiphone 12pro maxOperati...
- My friend and I are on the duo premium plan and she is still getting charged as an individual plan. How can she stop paying for her individual plan without making it inaccessible for her Plan Duo P...
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- Spotify Star
- 345 Views
- 1 replies
- 0 likes
- 345 Views
- 1 replies
- 0 likes