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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15198 Views
  • 27 replies
  • 3 likes
  • 15198 Views
  • 27 replies
  • 3 likes

Using gift card after $0.99 3 month trial

I added in my gift card for 6 months and it asked if I would want to sign up for the 3 months at .99 first. It said I'd still be able to use my gift card. Now, the balance of my gift card is nowhere to be found and it shows my premium ending in March...

  • Newbie
  • I added in my gift card for 6 months and it asked if I would want to sign up for the 3 months at .99 first. It said I'd still be able to use my gift card. Now, the balance of my gift card is now...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Bought yearly subscription to extend Premium, I ended up losing premium.

I bought yearly subscription on 15.12.2017 and transaction has been made. My bill reference is 789104377861072-1. But the interface says that I have not made any payment so I lost my premium account. I paid for 10 months in advance! How can I solve t...

  • Newbie
  • I bought yearly subscription on 15.12.2017 and transaction has been made. My bill reference is 789104377861072-1. But the interface says that I have not made any payment so I lost my premium account....
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

I have a gift card but it doesn't work why?

I have Spotify unlimited and now I have this Spotify gift card but it doesn't work why?

  • Casual Listener
  • I have Spotify unlimited and now I have this  Spotify gift card but it doesn't work why?
  • Maxim
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

I would like a Refund

Hi there, I just cancelled my spotify subscription as I was being charged $9.99 per month and was told that as a student I could get it for cheaper. Long story short I just got billed today and realized that I would rather just cancel the subscriptio...

  • Newbie
  • Hi there,   I just cancelled my spotify subscription as I was being charged $9.99 per month and was told that as a student I could get it for cheaper. Long story short I just got billed today ...
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

3 month .99 cent gift

Great service, I was able to access my 3 month premium subscription I had sing out of the app and sign back in with the username on my receipt.

  • Newbie
  • Great service, I was able to access my 3 month premium subscription I had sing out of the app and sign back in with the username on my receipt.
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Premium account not working

I have updated my free account to premium with my phone company - Telia - but my account is still only listed as free. In the process of upgrading i was directed to the spotify website and it also said that premium account was now active. But it is n...

  • Casual Listener
  • I have updated my free account to premium with my phone company - Telia - but my account is still only listed as free. In the process of upgrading i was directed to the spotify website and it also sa...
  • abbedk
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

Wrong payment

My bank account was debited 49 kr for a student premium but My account on Spotify still says Spotify free

  • Newbie
  • My bank account was debited 49 kr for a student premium but My account on Spotify still says Spotify free
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Can I see if I ever got premium before?

It seems I'm not eligible for the 3 month premium discount offer, but I don't know why.I have never had premium, I think. At least, I have never paid for it. Maybe I have had it in the past from an internet provider or something. Is there any way to ...

  • Newbie
  • It seems I'm not eligible for the 3 month premium discount offer, but I don't know why. I have never had premium, I think. At least, I have never paid for it. Maybe I have had it in the past from an...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

stolen paiement method

HI, Unfortunately my visacard got stolen, I immediately blocked it. But I didn´t receive a new one yet because of the holidays and the slow postal service. The notification on my Spotify account keeps popping up that I only have 2 days to renew my CC...

  • Newbie
  • HI,   Unfortunately my visacard got stolen, I immediately blocked it. But I didn´t receive a new one yet because of the holidays and the slow postal service. The notification on my Spotify acc...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Error code: 4

Hi, i received a invitation to join the family premium, however i couldnt redem my code nor be added by clicking onto the link in the email. "Unfortunately this premium code does not seem to be valid. Try again or contact customer service." has been ...

  • Newbie
  • Hi, i received a invitation to join the family premium, however i couldnt redem my code nor be added by clicking onto the link in the email.  "Unfortunately this premium code does not seem to b...
  • Luke
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Für Premium bezahlt aber Funktionen gehen nicht

Ich habe soeben einen Code genutzt um mir Spotify premium zu holen, nicht das erste mal. Die vorherig schon gedownloadete Musik ladete wieder runter aber ich kann beim Musik spielen nicht den shuffle Modus aktivieren. Ein pop up sagt ich solle Spotif...

  • Casual Listener
  • Ich habe soeben einen Code genutzt um mir Spotify premium zu holen, nicht das erste mal. Die vorherig schon gedownloadete Musik ladete wieder runter aber ich kann beim Musik spielen nicht den shuffle...
  • ss1232
  • Newbie
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Problems with annual subscription from € 99.00

Good morning,I had a monthly subscription of € 9.99.On 21/12/2017 I signed an annual subscription of € 99.00, which theoretically should be valid until 12/21/2018, however, on my subscription data, I continue to read that I will be debited on 16/01/2...

  • Casual Listener
  • Good morning, I had a monthly subscription of € 9.99. On 21/12/2017 I signed an annual subscription of € 99.00, which theoretically should be valid until 12/21/2018, however, on my subscription dat...
  • micione73
  • Casual Listener
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! Signed up for premium student and not getting the three months for 0,99 cents

I just signed up for spotify premium and was thinking that I get the three months for 0,99 cents naturally. But I just received the bill for the first months for 4,99 (student). Does anyone know what I did wrong there?

  • Newbie
  • I just signed up for spotify premium and was thinking that I get the three months for 0,99 cents naturally.  But I just received the bill for the first months for 4,99 (student).  Does any...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

0.99 Paypal problem

I can't pay with my paypal for the 0.99 offer.. the paypal of my friend doesn't work too. and the paypal of my brother too.. any help?

  • Casual Listener
  • I can't pay with my paypal for the 0.99 offer.. the paypal of my friend doesn't work too. and the paypal of my brother too.. 😕 any help?
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Only one 7 day trial per device?

If I use the 7 day trial on my phone, and then when it finishes I create a new account on the same phone, can I get the 7 day trial on the new account?

  • Newbie
  • If I use the 7 day trial on my phone, and then when it finishes I create a new account on the same phone, can I get the 7 day trial on the new account?
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! Cant upgrade to premium with paypal

Hi when i go to premium and try using paypal it wont accept and takes me back to the premium page

  • Casual Listener
  • Hi when i go to premium and try using paypal it wont accept and takes me back to the premium page
  • Pete61
  • Casual Listener
  • 613 Views
  • 5 replies
  • 1 likes
  • 613 Views
  • 5 replies
  • 1 likes

can't cancel my subscription

Hello. has started a new account and now I do not know how to cancel a subscription on an old account.The situation following the account did not use a long time the password and the e-mail address I do not remember correspondingly I can not enter th...

  • Newbie
  • Hello. has started a new account and now I do not know how to cancel a subscription on an old account. The situation following the account did not use a long time the password and the e-mail address...
  • kejt_
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Not receiving password reset link via email

I have a premium account. The app on my phone logged me out. When I tried logging back in, it says the username or password is incorrect. I have not changed my password or username. I have tried reseting the password using the form, both on my phone ...

  • Casual Listener
  • I have a premium account. The app on my phone logged me out. When I tried logging back in, it says the username or password is incorrect. I have not changed my password or username. I have tried rese...
  • neiydjie
  • Casual Listener
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes