force to subsribe to duo premium ?

[FranckRich]

Hello,

i recently changed my visa card, so this yesterday i had a message on spotify app, i clicked on and I enter visa information.

 spotify auto change my subscription from premium to duo premium, why? if i need to change my subscription i can do it myself ! so i change again from duo to premium but i would like my 3 euros plz.

it s not about 3 euros it s about ethics.

you will certainly tell me there was a little case which mentioned it in the corner of the page ... but, to be honest i think it s not good manners, sorry .

cheers

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Jeremy]

Hey there @FranckRich,

Thank you for your post here in the Community. We're happy to help.

This is not expected behavior so we suggest that you contact out Customer Support. You can contact them here under I have unexpected charges.

Let us know how everything goes so that we can continue to assist you if you need us to. We're always one reply away.

Take care!