free trial doesnt work

[NurseKC]

I just registed with a free trial and they just charged me? How come?

I live in Montreal and the link was for a free trial????

[Robert_W]

Hi @NurseKC,

Welcome to the community!

Could you let me know if you ever had a free trial on your Spotify account or email address before?

Also, there is more information on unexpected charges here:

https://support.spotify.com/account_payment_help/payment_help/why-am-i-being-charged/

[kaitlynk]

Hi NurseKC,

You can only have 1 free trial per email, so if you have signed up for a free trial before, it wont work!  

[NurseKC]

I never used that email to subscribe to spotify so I dont unserstand...

[NurseKC]

No I never used that email for a spotify account before...