i have spotify premium in the website but not in the app

[mjodyy]

Plan

premium 

Country

saudi arabia

Device

laptop/iphone XR

Operating System

both the latest 

My Question or Issue

so i got a gift card for spotify premium for a month and i redeemed it in the website but when i use the app (in my laptop or my iphone) i still have the free plan. i double checked the website and it says i have premium so what's going on? do i have to wait or something?

[GrifGrif]

Hi mjodyy,

I'm here to help with your problem.

You can first check the Article Why i am on Free by Spotify, he will help you to find basic solutions.

Sometimes, Spotify create two accounts, most of the time you can see it because it Changed Twice the Premium, but please check if the account in both devices are the same, if not simply disconnect and reconnect to the right account on your device.

I hope my message helped you.

Regards, GrifGrif.