me han cobrado dos veces en elmismo mes

[sensiyuna]

Hola,

Durante el mes de abril se me ha cobrado dos veces 9,99 euros,  me devolveran  una de ellas?

[SergioDavid]

Hey @sensiyuna, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.

Are you able to see the status of both charges? If they're both completed, it's possible you have a second account that's Premium. If that's the case, follow these steps to see if you have another account.

Once you find the other account you're being charged for, cancel the subscription for the account from here.

Hope that helps 🙂