my spotify premium

[efül]

Plan

Free

Country

TURKEY

Device

(Xiaomi Redmi note 😎

Operating System

-

My Question or Issue

Sorunum, ben ayın 28inde premium hesap sahibiydim. Ama ayın 21inde param olmadığı için aylık aylık ödemeyi almadan önce bir süreye katılmayı iptal ettim. ayın 28inde 1 ayın parasını ödememiş olmasına rağmen ayın 22sinde beni direkt olarak bedava plana attı. En az ayın 28'ine kadar çalışmayınca parasını ödedim.

[Joan]

Hi there @efül,

Thanks for reaching out. Hope you don’t mind us responding in English, as this is the official language of the Community.
 

It's hard to say specifically what happened since we cannot access accounts directly on the Community, but the most likely reason is the billing date and multiple failed payments. If you paid on the 22nd, then on the next billing date the payment failed to go through several times and was only successfully charged on the 28th, then your Premium will continue, but the billing date will stay on the 22nd. Likewise, if you cancel your plan afterwards, it will expire and revert you to free on the 22nd. 

In short, when a payment fails several times, this doesn't affect the billing date, so regardless of when the payment actually goes through, you'll still be charged again on the original date. This can create the illusion that you got less Premium time or that you were charged more often than expected, but neither of those are true. To be sure of everything, double check the exact billing dates on your receipts page.

Hope this clears things up.