pago de suscripción familiar premium

[araagueraa]

Plan

premium familar 

País

 México

Dispositivo

sony xperia XA1 PLUS

Sistema operativo

android 

Mi pregunta o problema

 se supone que le cargaron a la tarjeta de mi mamá el monto de $149 por la suscricpion del plan familar, pero no tenemos el servicio de spotify; nos pide de nuevo informacion de algun metodo de pago para realizar la suscricpion, pero se pagaria entonces ya dos veces el servicio. 

[Peter]

Hey @araagueraa.

Thanks for reaching out on the Community. We hope you don't mind us helping you in English, since this is the official Community language 🙂

Can you make sure that you have logged into the right account by logging out and logging back in using the correct credentials?

If you still aren't able to access the right account, or if you've forgotten the credentials for the original account, then we suggest you follow the steps in  this support article in order to locate it.

Let us know how it goes! If you have any other questions, we'll be right here 🙂