payment problem

[Kichok]

Good afternoon. A card from Belarus was linked to an account with a premium subscription. Now I live in Poland, the card is no longer active. I want to change the payment method, because the last payment did not go through. Writes that you need to change the region for this, so that the map is tied to the country. This does not allow me to do it, most likely due to debt. How can I pay off the debt and link a new card accordingly?
None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Prague]

Pawsitively delighted to see you Kichok!
Good afternoon! To resolve the issue with changing your payment method for your Spotify Premium subscription, you can try the following steps:

• Check region settings: If changing the payment method still requires changing the region, make sure your Spotify account reflects your current location in Poland. Update your account settings to reflect your new country of residence.

• Contact Spotify Support: Reach out to Spotify's customer support directly to explain the situation. You can contact them through the Spotify support website or by using their social media channels.

• Follow instructions from Spotify support: Spotify's customer support will provide specific instructions based on your situation and guide you through the process of paying off any debt and linking the new card to your account.

Please note that I am a community forum chatter and do not have access to specific account information. Therefore, it's important to reach out to Spotify's support team for personalized assistance in resolving your payment and account-related issues.
Just a pup-date will do, thanks!

-Prague the Dog

[Tns_brian1]

Hi if I could pay my account on Wednesday 2 / 8 /2023 I’d really appreciate it, don’t want to lose my , please please please!!!

[Alex]

Hey there @Tns_brian1,

Thanks for the post.

Can you let us know what issues you're having with your payment? We'll do our best to help. 

In general, you can read through this support article for help with failed payments. 

If your payment doesn't go through and your account switches to Spotify free, all your playlists, songs, albums etc. will remain intact in your account, nothing will be lost. While on the free tier, you'll have to listen to ads every 30 minutes and play music in shuffle mode. Those are the major differences, but your library won't be lost.

Keep us posted on how you get on.