payments and refunds

[Avoid22096]

after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their refund policy is you can refund at the start, any other payment they will just take and no return. its a bit dumb isnt it? i cant even get a refund now for something i dont use.

[Billy-J]

Hey @Avoid22096, thanks for reaching out to the Community!

For more information on refunds, please check out this support page. From there, you can check out the Terms and Conditions that explicitly mention the conditions for requesting and receiving a refund. If you meant to cancel before the billing date, you will need to cancel your subscription at least 24 hours before the next billing date to avoid any future charges, and you can do so following these steps. 

Although your subscription has been paid for this month, you will be able to use your Premium features up until the next billing date. 

Hope this helps!

[Panpanda]

There's still no clear option to have it refunded. 

[Billy-J]

Hey @Panpanda, 

On the support page link that I provided in my last reply, you will find a link to the Terms and Conditions, which includes specific guidelines for getting a refund and what qualifies/doesn't qualify for a refund.

Let me know if you have any questions.

[Rafa1010]

It's been a disappointing customer care experience. I was on a promotional offer that ended on March 16th and I was charged 12usd. I contacted Spotify to refund me on March 18th and they told me it is not possible as I agreed on their terms and conditions. I have over 10+ subscriptions using Hulu, Netflix, YouTube music, Leetcode, and on and on. Although they have their terms and conditions, they are very flexible when I (along with other users also) requested a refund although it was 3-5 days late. They were quite considerate.

I will discourage my friends and colleagues from using Spotify and switch to YouTube music. If they plan to stick on Spotify, will tell them to have a reminder (it’s a big hassle from a customer’s point of view experience) on their calendar so that they cancel it on time as Spotify will not be considerate enough to issue a refund. I will also share my experience with all streaming public forums so that they are aware of this customer experience and that they do not need to regret it.

In addition, In last November I faced the issue, and Spotify was good enough to issue me (although I acknowledged the terms and considerations back then) a refund. Can you tell me why I am not eligible for this time?

So when I canceled my plan in November, Spotify handed me another promotional offer in December which I took. Is it like some kind of trick from Spotify’s end If I make the same mistake then they won't refund me anymore. So ultimately they got the money back from me which they refunded me last November?