premium for family problem

[hildaloengrodås]

me and my family tried to make a premium for family so it gets cheaper for everyone. my mom tried to make it alone and it screwed up, now me and her has premium for family, but both my sisters dont have it. we should try to do it again, but we cant cancel the subscription or make changes on it, since we forgot the leader account. so the accounts we are using cant do anything. how can we cancel the subscription without that account? please help

[MonicaM_Bogota · Accepted solution]

Hi, @hildaloengrodås!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to create a new thread if you need us again.