premium

[nohaelaraby]

Country

Egypt 

Device

(Samsung, galaxyJ7pro , 2017)

Operating System

Android 9 Pie

My Question or Issue

Hey, I have a problem with subscribing to premium. I wanted to get the offer of 3 month for 49.99EGP but whenever i enter my credit card details it just keeps on processing i don't get an error and i don't get charged either. i tried to subscribe with another email  and still it just process and nothing else. I tried updating the app and tried using Chrome and incognito tab and still the same problem.  i have enough funds in my credit card .thanks in Advance

[Billy-J · Accepted solution]

Hey @nohaelaraby, thanks for reaching out to the Community!

Could you try subscribing to Premium here using a different internet connection? You can also try subscribing using a different device.

If you're still having trouble, send me a screenshot of what happens when you try to subscribe (make sure to hide sensitive info when posting to the Community).

Let me know how this goes!

[nohaelaraby]

I'm spotify free. my Spotify premium got paused April 1,2020 and I'm trying to subscribe again to the 3 months offer.

my bank accepts recurring transactions 

[Billy-J]

Hey @nohaelaraby,

Thanks for the details.

The Premium free trial is only for new users who haven't tried Premium in the past.

Can you let me know which offer you were trying to redeem exactly?

Keep me posted.

[nohaelaraby]

 I was trying to redeem this one

[Billy-J]

Hey @nohaelaraby,

Alright, thanks for that! It does seem like you're eligible for this offer. 

Could you try following all the troubleshooting steps provided here? Once you get to that page, select the payment method that applies to you. Let me know the outcome for each step you try. 

Let me know how this goes!

[nohaelaraby]

it worked but from another payment method and also another spotify account 

[Billy-J]

Hey @nohaelaraby,

Perfect! If you need help transferring your content to the new account, follow these steps for a smooth and easy process.

If you have any more questions or need help, let me know! 

Have a great day.