tried to subscribe as a student and it failed But I was charged

[rb6-w_z7h4u]

Plan

Free/Premium

Country

Device

Samsung

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[SergioDavid]

Hey @rb6-w_z7h4u, welcome to the Community!

Are you able to see the status of the charge? If the payment shows as pending, it means it didn't go through. If that's the case, the funds should get back to you soon. For now, you can try signing up for the discount again using an incognito window to see if it helps.

We also suggest making sure your payment card meet these requirements. If you're unsure, you can reach out to your bank to double-check.

Hope that helps 🙂