Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

wrongly charged still!

wrongly charged still!

 

After I made the below post I have checked my bank frequently, and after over 48 hours the payment is still pending and my money has not been refunded.

Hello,
So, I believe I have been wrongly charged for Spotify premium.
I went onto the student Spotify premium offer simply to see if I was eligible for a student discount, but soon realised that I was not as am still in high school. I was forced to give my bank details but also assured that I would not be charged without my consent in which I did not give.
I then promptly closed the page without giving any consent to getting Spotify premium.
But then, later on I checked my bank account and $7.49 had been taken from my account from Spotify wrongly, and I checked on my account on the Spotify app and it said my subscription was Free and that I do not have Spotify premium.
I am looking to get Spotify premium, but I have been wrongly charged, I would like my money refunded please. You can see that I do not have Spotify premium on my Spotify account riamk25.

Reply
1 Reply

Hey @riamk25.

 

Thanks for getting back to us.

 

It varies per bank how long a transaction stays pending, but usually it's a few days. Your bank can tell you how long, but if you give it a few days you'll see your money back on your account soon 🙂

 

Let us know if you have further questions. Have a nice day.

Suggested posts