Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Your voice was heard in 2014
We've had a busy year.
2014 was the year we said hello to Canada and Brazil. We introduced Spotify Family. We took a ride with Uber and we even welcomed our friends at The EchoNest.
This year we also implemented dozens of ideas (which received a total of over 17,000 kudos) that you requested in the Spotify Community Ideas Board.
You're voting. And we're listening.
WE PAINTED IT BLACK
Change the white interface.
Album artwork on artist pages is too large.
WE MADE IT EASIER TO MANAGE YOUR MUSIC
Spotify needs to become collection based.
Save Albums.
Your Music: available on the iPad.
WE GAVE YOU MORE MOBILE FEATURES
Follow artists from mobile app.
Enable playlist search on mobile devices.
Bring Spotify Free to Windows phone.
[WP8] Browse feature for Windows phone.
[WP8] Discover function for Windows phone.
[WP8] Radio support.
Show playlist artwork on mobile.
[Android] Add an entire album to an existing playlist.
[iOS] Option to turn off remote sound.
Keep Spotify on top of the lock screen.
Android level ducking.
[iOS] Rearrange track order inside a playlist.
[iOS] Delete individual playlists inside a playlist folder.
WE ADDED NEW MARKETS
Spotify in Brazil.
Spotify in Canada.
WE HEARD YOUR PLAYLIST REQUESTS
Ability to view more than 50 playlists.
Reorder starred playlist.
Only show available playlists while offline.
Search among my own playlists.
WE BROUGHT SPOTIFY TO YOUR HOME
Spotify Connect for Desktop
Support for Amazon's new Fire TV
AND A FEW BITS INBETWEEN:
Repeat Track Mode
Ability to delete radio stations
Self-service device management.
Original year of album release.
Queue tracks on the web player.
Radio genre for the 00s
iDeal payment system for the Netherlands
With almost 5,000 unique ideas in the Community and more coming in everyday--keeping your feedback organizing and up-to-date is a large part of the Community team's focus.
The Idea Guardians that help us are essential to getting your feedback straight to the folks at Spotfiy that build your requests.
If you voted for one of the above implemented ideas you also have these guys to thank:
