App crushes when I try to open the lib

[Thedisconnected]

When I try to open "liked music" lib, the app closes. The same problem with several artists. I tried to reinstall app but it didn't help. 

Plan

Premium

Country

Russia

Device

Huawei p10

[Thedisconnected]

Upd: now none of the artists page opens. App just crushes. Please help

[Ivan]

Hey there @Thedisconnected, 

Thanks for searching for the answer you need here! 

Just to confirm, did you perform a clean reinstall of the app or a regular one? We recommend trying a clean reinstall since this step is more thorough compared to the regular reinstall. Check out these steps on how to run a clean reinstall depending on the device you're using. 

Tip: Once you’ve performed the clean reinstall you'll need to re-download your offline music and podcasts. 

If this doesn't do the trick for you, make sure you disable any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.

Keep us posted! We'll be happy to lend a hand if you need more help.