Blend - Unable to accept 'blend' request

[snipedude1982]

Plan

Premium

Country

Device

iPhone SE

Operating System

iOS14.8

My Question or Issue

Hi,
I was trying to generate a 'Blend' link, however, was struggling to click the 'Create' button as it was blocked by the music bar. I eventually had the bar hide temporarily and sent it, but then my friend was unable to accept the request due to a similar issue.

The UI doesn't scroll and the button is impossible to click (behind the hitbox of the music bar). Not sure if this has already been reported but would be awesome to be fixed, thanks!

screenshot 🙂

[Eni]

Hey there @snipedude1982, 

Thanks for reaching out about this here in the Community. 

First up, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one. 

If this doesn't do the trick, could you let us know if the same happens when using a different phone? 

We'll be waiting for your reply.

[snipedude1982]

Hi Eni,

Did the clean install.

That got rid of the music bar so you were able to click the button, but as soon as I played music the music bar covered the button functionality. Obviously doesn't make sense to perform a clean install every time I want to join a blend...

[Jeremy]

Hi there @snipedude1982,

Thank you for your reply and confirmation.

In this case we'd like you to have someone log in with their account on your device if it's possible to see if the issue persists - this will help us understand if it's account related or not.

We also suggest that you contact our customer support and ask them to remove any possible corrupt device since we're not able to do that from our end.

Let us know how it goes 🙂

Take care!