Can't Remove Albums From Library

[Pommander]

Device

(iPhone 12, MacBook Air 2020)

Operating System

(iOS 17.4, Sonoma 14.2.1)

My Question or Issue 

My issue is that I've got two particular albums in my library that can't be removed. The check that is normally where the plus would be if it wasn't saved to my library isn't there. I haven't been able to figure out a way to remove them.

[Novy]

Hey there @Pommander,

Thanks for reaching out here in the Community. 

Just to confirm, are you able to remove these albums by tapping the three dots and selecting "Remove from your library"? 

If this doesn't do the trick, could you send over some screenshots where we can take a better look at what you're seeing from your end? You can attach them using the Insert Photos option in the post editor.

We'll be on the lookout for your reply.

[Pommander]

Unfortunately tapping the three dots doesn't work. Attached are the screenshots of what happens when I tap the three dots. 

[Novy]

Hey @Pommander,

Thanks for getting back to us. 

That's odd. Have you already tried a clean reinstall of the app? This is often an overlooked step, but it can be helpful to remove any cache that might be causing trouble. 

Also, do you see those albums in your library if you log in from a different device?

Lastly, it would be helpful if you could send the links or URIs to these albums so that we can check them from our end.

Keep us posted!

[Pommander]

Unfortunately a clean reinstall and clearing of my cache didn't solve the issue. 

These albums also show up on the iPhone app.

Here are the links:

https://open.spotify.com/album/6okv1avxEgYSdc2JYy6ZEi?si=S6MOhMBbR7ibX5L20nuRpg

https://open.spotify.com/album/2UfzSKKR2buCQxpQshOhMu?si=NRyxJ8_pTPqkGdopjvnb7A

[Yordan]

Thanks for the info @Pommander.

Have you tried saving the albums in Your Library and then removing them again? Does right-clicking them from the left side panel > Remove from Your Library work? It's also worth trying to remove them from another device (your iPhone or the Web Player).

If the issue persists, I'd recommend making sure the albums are saved in Your Library via the (+) button and reaching out to the folks over at Customer Support - they can try and remove them from their end to see if that does the trick.

Hope this gets sorted out. Cheers 🤘

[brickpng]

Hi, I’m having this exact same problem for 4 different albums now. It’s been going on for maybe 6 months, any solution?

[Pommander]

Unfortunately I haven't. I have spoken to Spotify Support many times and no one has been able to solve the issue. It's infuriating. Let me know if they help you. 

[brickpng]

That is frustrating. Especially since, for me, it started as just one album and now it seems like it adds another one to the pile every couple months. So its gonna keep growing until they fix it. Tried to contact support but no one could do anything, each agent just passed me to another agent. I left the chat after the 6th agent couldn’t help.

I’ve tried many things, even got rid of every other album in my library but no luck. I’m not fully sure but it could be something to do with the web player? It’s the only place where I can see the albums are ticked as saved. Everywhere else they show as unsaved for me. I’ll keep trying things and post here if I get a solution 🙂