Can't restore my playlist

[slashrevenge]

I can't restore my playlist. I already tried on my account overview but when I select "Restore playlist" option page shows "upstream request timeout" error.

I use Spotify Premium on my PC with Windows 10, but error keep poping up on another devices.

Plan: Premium

Country: Poland

[Emilia_8]

Hi @slashrevenge, 

Could you try recover your playlists in an incognito/private window of your web browser? 

Let me know how it goes!

[slashrevenge]

I tried it. Error "upstream request timeout" still poping up.

[Emilia_8]

Hi @slashrevenge, 

Thank you for confirming. 

If you're still having issues try clearing cache/cookies and restart your browser.

If it's possible, try using a different device. 

[slashrevenge]

I tried both clearing cache/cookies and different device. Still nothing.

[Emilia_8]

Hi @slashrevenge, 

Could you provide a screenshot of the error page?

Just make sure there's no sensitive info displayed. 

[slashrevenge]

Screenshot is in attachments.

[Emilia_8]

Hi @slashrevenge, 

Thank you for the screenshot. 

Does this happen with different playlists as well, or in general when you go to the recover Playlist page? Can you see the playlists that are possible to recover? 

It would be helpful to know how many songs the playlist contained roughly as well. 

[slashrevenge]

Error will always shows up when I'm going to the recover Playlist page. I don't see any playlist. Playlist I want to recover cointains about 2000 songs.

[Emilia_8]

Hi @slashrevenge, 

Sorry for the delay and thank you for your patience. 

This issue usually occurs if you have a large amount of playlists. Both on the account and deleted.

I'd recommend reaching out to Customer Support, you can find the contact form here. They might be able to help.