Changed Mobile, premium account not working

[user-removed]

Hello,

My daughter changed her phone, she signed back into Spotify on her new mobile (same number), however, it has not linked her up to Premium, which I am paying at £11.99 per month. 

How can this issue be resolved as soon as possible.

Thank you, Debbie

[MartinT]

Hello @user-removed, 

Thank you for reaching out to the Community! 

Sorry to hear about the loss of your daughters Premium subscription. Let's take a look at why this is, shall we! 

You mentioned that she changed her phone. if your Premium subscription is linked to your mobile service provider, changes made outside the predefined terms and conditions for the service might disqualify her from the deal. If that is the case we would suggest reaching out to the provider and asking them for more details. 

Hope this helped out, let us know if you have other questions.

Cheers.