Different Liked Songs playlist content on PC and Android

[bronty]

Plan

Premium

Country

Czech Republic

Device

S20+ / Laptop

Operating System

Android 11 / Windows 10

My Question or Issue

Hi there, I've come across a big problem for me. I use only one account for both PC and phone but one day I woke up and I lost all my liked songs that I had on my PC. 
But I still have them on my phone. 
When I start playing one of my liked song that I have in the playlist on my phone and than I try to continue playing it on PC (for better audio), it just stops playing and there is nothing I can do about it. 

If I add a new song to "Liked songs" it shows both on my PC and phone. But I still can't see the old ones.
Other playlists seems to work just fine.

[Jeremy]

Hey there @bronty,

Thank you for your post here in the Community. We're happy to help.

Can you log out and back in on the PC to see if the issue persist?

If that doesn't do the trick we suggest that you head over to this article to make sure that you don't have more than one account.

Let us know how everything goes so that we can continue to assist you if you need us to. We're happy to help 🙂

Take care!

[bronty]

Thank you very much for your reply. Unfortunately I've tried relogging and also reinstalling the app on both devices but it did not help.
I've also checked that I have only one account.
Stay safe 🙂

[Novy · Accepted solution]

Hi @bronty, 

Thanks for getting back to us. 

We understand you've already tried reinstalling the app. However, we'd like to suggest a clean reinstall, as this can help clearing any cache that might be causing trouble. 

If this doesn't do the trick, could you send over a screenshot or a video where we can take a better look at this issue? Just attach it to your next response to us by using the Insert Photos or Insert Video option in the post editor and make sure to exclude any personal info from it.

We'll keep an eye out for your reply.

[bronty]

Hi there, thank you very much. After I deleted all leftover files and reinstalled the app, everything seems to work just fine

[Jeremy]

Hey there @bronty,

Thank you for your reply and confirmation.

We're really glad to here that everything works as it should for you again, 

If you have any questions we're always one reply away. We're happy to help.

Cheers!