Doesn't give me 30 minutes of ad-free music anymore

[hbwriley]

Plan

Free

Country

USA

Device

iPhone X

My Question or Issue

The other day, I was listening to music and I got the ad that said to watch a video to get 30 minutes of ad-free music and I clicked no thanks because at the moment I was only going to play one more song. I've never clicked no thanks before but now, I never get that ad anymore. How do I get it back? 

[Mario]

Hey @hbwriley,

Thanks for reaching out about this here in the Community.

Since it could be only a temporary state, would you mind trying each of the following steps?

• Log out and back in. 

• Check the app is up-to-date.

• Check your device's operating system is up to date.

• Reinstall the app and restart your phone.
  Note: After reinstalling, you'll need to redownload any music you've made available for offline listening.

We'll look out for your reply and be here to help with anything else as well!

[hbwriley]

I did all of these things, but Spotify still hasn't given me the ad yet.