Duo plan and account separation keep receiving "Something went wrong" error.

[gkspiliotis]

Plan

Duo

Country

Greece

Device

Multiple (macos, PC, android)

Operating System

Windows 11, MacOS Sonoma, Android 14

I have switched from a premium account to a Duo account and transfered over my wife's playlists to the secondary account (recreated them by re-selecting the songs). Logged out of all our devices and each of us logged in to the respective account. My old primary account still shows my wife's playlists in the main dashboard and when I try to delete them from there it shows "Something went wrong" error. Also when my wife listens to anything I can clearly see it in my queue (affecting my song queue) and also spotify's recommendations. In other words my profile is completely messed up now. How can I solve this?

Thank you.

[Joan]

Hi there @gkspiliotis,

Thanks for reaching out. From what you've described, there is still some confusion between both of your accounts. Since you mentioned you can see what she's playing, this definitively proves that you're both logged into the same account on some devices. Each of you has to log out of all devices and then log back in, making sure to use your own account with your own email address and password and everything should work. For any playlists that need to be transferred, you can send the links to them to your wife so she can make copies of them in her own library. If necessary, you can also reach out to our support team so they can directly transfer the playlists from one account to another.

Hope this clears things up.