Hello. Cant press shuffle button in on my playstation spotify or tv app

[stianwangberg]

1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hello. Cant press shuffle button in on my playstation or tv app.. what can be the problem? It works fine on mobile. Thanks for every answer that can lead to a solution. 

[Xenia]

Hello @stianwangberg,

Thanks for reaching out about this here in the Community! 

Apologies for the delayed response, we just came across this thread.

As we haven’t seen any similar posts about this recently, could you let us know if you’re still having troubles with this?

If you do, we’d first recommend making sure you have all the latest updates installed. In case the issue still persists, it'd be great if you could send over a screen recording or some screenshots, so we can see how things look like on your end.

Let us know how it goes! We’ll be right here if you still need help 🙂