Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I Keep getting Devices and Artists on my profile that arent mine

I Keep getting Devices and Artists on my profile that arent mine

Plan

Premium

Country

South Africa 

Device

Lenovo Legion and Samsung S21

Operating System

Windows 11 and Android 

 

My Question or Issue

Hi All

I am new to the Spotify App and have been having the weirdest issues. I listen on my Pc almost everyday and most days at some point in the day my computer will stop playing and when i look its connected/Playing through another device, Normally a device that i dont own. Its not the same device every time either. 

Every now and then after this happens i seem to get a set of Artists on my follow panel that i dont know. 

This does happen on my Cell phone as well but i havent noticed it as often.

I have changed my password but it still continues so can only assume that some how spotify has linked another account to mine somehow. 

 

Any ideas?

Reply
1 Reply

Hi!

 

It sounds like someone else may have access to your account.

Please follow these steps to recover your account.

 

 

 

 

If my answer was useful, don't forget to give it a 'Like!'

If my answer was the solution, don't forget to mark it as the solution!

Thanks! 😇

If you need anything else, please reply and ask,
or shoot me a Private Message!

Feel free to follow my Spotify or Community profiles! 

Disclaimer: I am not affiliated with Spotify.

 

Suggested posts